Let me start off by stating I have been a patient here for at least 15+ years. I'm 23 now. If I were to have written this review 10 years ago, my rating would be 5 stars. However, I have watched this office spiral downward over time. I used to be able to come to my appointments 15 minutes early, fill out whatever paperwork necessary, and then be seen right at (or close to) my appointment time. I gave this office three chances before I wrote this review. I understand that doctors run behind, patients like to talk, new medical discoveries happen in the exam rooms. I get it. But when this is a continuous issue not only encountered by myself, but other frustrated patients in your waiting room, clearly there is an issue. Today I had an appointment with Dr. Lester at 9am. I arrived at 8:50. Filled out 4 pages of paperwork. Gave it to the check in girl before 9:00. Then...9:20...9:30...9:40 comes around. I heard two people check in and say "I have an appointment with Dr. Lester" and get taken back before me. Finally, 9:45 I get up and ask the girl how long it will be before I get taken back because it's 45 minutes past my appointment time. She tells me I am "next in line but there are 3 patients already in with Dr. Lester and that I will have to wait for a room." I opted to reschedule for another date. If there were 3 patients before me, I'd probably end up being seen an hour an a half later like my previous 2 visits. I work in the medical industry as well, where we pride ourselves on not inconveniencing our patients because we are in the business of serving them and ensuring they receive 5 star treatment from the minute they walk in the door to the minute they leave. My experience today resembles the quality of service you receive at an emergency room where you have to wait 2 hours for heart palpitations. Absolutely ridiculous. Staff, book your appointments accordingly. Not because you want to triple or quadruple book a doctor at one specific time for a heavy influx of traffic or income. Adding to this, the check in girls should either be paid more or be replaced. How hard is it to smile or be friendly? You are representing your facility and giving off the impression that we are inconveniencing you, when in reality it's the opposite. Also, if you expect us to be on time for our appointments then we expect to be seen at the time we scheduled. Be accountable in the same way you expect your patients to be. I LOVE Dr. Lester, and this review is in no way a rating on her quality of care. The way things are run on the front end need to be revised and restructured because this is not how a doctors office should be run. More
Reviews for Plano, TX Family Medicine Doctor Dr. Shade Lester
The doctors and staff at Village Health Partners in Plano, TX, understand that one of the best tools patients can use to find a doctor is through reviews. Thanks to the many individuals and families we have served throughout the years, we have compiled those reviews here for your benefit. These comments come from past and current patients who had an outstanding experience. We invite you to read what our patients have to say about the doctors of Village Health Partners, helping our communities thrive!
*Individual results are not guaranteed and may vary from person to person. Images may contain models.