Reviews for Plano, TX Family Practice Physician Dr. Columbine Che

I’ve had Dr. Wien and his associate physicians & physician assistants as my primary care providers for almost 9 years. Through my ever-changing schedules, jobs, their offices moving at one point- then Covid- the consistency of patient care was never compromised. Friendly, efficient, knowledgeable and communicative, I recommend Dr. Wien and all of Village Health Partners to friends, family and now- strangers! Thank you to all at VHP for taking such good care of your patients. More

Excellent service! More

With the care of Brett Driver & the medications he prescribed for me, I seem to be improving more each day!!! I am so very grateful for all the help I have received from the staff scheduling, Brett Driver, who took my case, & for my primary care physician, Dr. Ampajwala!!! Thank you all for your professional help and guidance, as I heal. More

Everyone at the office was super nice. More

The staff went out of their way to insure we had out paperwork on time for our trip More

The nurse was excellent. Thank you More

Scheduling was easy, however telemedicine was HIGHLY pushed. My symptoms were not COVID-19 related and I wanted to be seen in person. I can not thank Brett Driver enough for agreeing to see me in person as I am already beginning to feel better. Telemedicine is certainly a beneficial tool, however there needs to be more options provided to patients while protecting staff. More

My entire experience was pleasant and informative. More

Very happy with Dr. Che and the fact you always are on time! More

Very good process. Completely satisfied. More

Awesome service from your entire group of people, from check in to check out. More

Dr. Che was amazing. Very attentive and patient. More

Dr. CHE was great. Very impressed with her, so much that I recommended her to my teenaged grand-daughter already. More

Your team made it easy to complete the entire process from start to finish including check-in, timing, setup, and billing. More

Great experiences with appt scheduling, Dr. Gothard, and the staff at check out. Felt a little bit rushed with the nurse. More

Michelle was so kind. I really appreciate her. Dr. Kibel was great, too. I had a fantastic new patient experience here and am excited to have these people as my health care providers. More

I had the most wonderful experience with my visit. Beginning with the front desk, the Medical Assistant she's a very nice young lady, very attentive and helpful. Dr Kibel is a blessing she listens and explains everything to where I understand. The check out desk both young ladies were so nice and cheerful. It was a wonderful experience. More

Definitely I recommend Dr. Kibel. She is a wonderful doctor and medical assistant Ms. Michelle too!! And the people working in front desk are very friendly thank you!! More

I really liked the Dr. & her staff. They were great. Not too chatty, yet very friendly. The Front desk & check out personnel were awesome! Thank you for taking care of me. More

Aleksandra has always been very helpful and treats me with respect, as if I am the most important patient of her day. She listens to my concerns and addresses them one by one. I really appreciate her advice and recommendations. She seems extremely smart and knowledgeable. I request HER when I schedule my appointments. She also takes care for my mother which she, as well feels comfortable with her. Such a wonderful asset to VILLAGE HEALTH PARTNERS! More

Dr. Yao has a cheerful personality which is such a pleasure each time I see him. He is through and explains things completely in easy to understand terminology. His assistant Jason is pleasant in person and on the phone when I have spoken to him. He helps you to feel relaxed and comfortable.. He takes the time to listen which I find is rare today. More

The process to schedule an appointment was very easy and the scheduler was very courteous and friendly. She was so kind to me and that made all the difference for me. My visit with Catherine was very nice. She asked several questions to determine my status and was familiar with my health which assured me that she'd reviewed my medical record ahead of time. More

I can't express all my Delight from the moment I scheduled my appt to Lindsay Osborn to Lydia, our nurse! Everyone is always so professional, compassionate, and Excellent! All my other appointments can also be handled at Legacy Village, so it makes it so convenient!! Thank you!!!!! More

The new check in process is outstanding. More

Everyone at the Legacy Medical Village has provided great customer service. Dr. Garduno has been my physician for over 20 years so I felt making my "first call" to schedule an appointment with him. More

I am 19 years old and this is the first check up I've gone to since I was 17, as I have a fear of doctor's offices and hospitals. I was extraordinarily anxious for my first appointment, and all of my nerves washed away as soon as I stepped in. I felt very safe and cared for, thank you for making such a nerve wracking experience into a positive one. More

Kristen was excellent plus she called me SUNDAY nite to check on me after my apt on Sat More

From making an online appointment to checking out, this was the most seamless experience (great) I have ever witnessed! More

I have been very satisfied with the care I have had at Village Health. More

I called in desperation for an appointment with Dr. Ponder due to a frightening panic reaction to a personal situation. Her first appointment was December, so I inquired with Christina, her nurse, if she might make an exception to see me. She was able to schedule me within the week, which was a great relief. Christina came in, visited with me, noticing my emotional state and telling me she would keep me in her prayers. She administered the EKG with great care and concern. Dr. Ponder came in, listened to me, allowing me to vent my frustration and anger at the situation that had prompted my reaction and request to check my health - heart, blood pressure, etc. She offered consolation, wise counsel and affirmation of my feelings. She discussed treatment with me and scheduled me for a six-week follow-up, with an option to cancel if I felt it was not necessary. I could not have received more care, concern, true empathy and sage advice and wisdom that Dr. Ponder gave me when I needed it most. I am truly blessed to have been able to see her and move my care under her. More

Love Dr. Ponder but she was 1 hour late. My time is valuable. You need to change scheduling accordingly. More

Easy communication with Dr. Eppich. He responds within hours every time. Easy appt scheduling, and the arrival process is quick and VERY efficient. Clearly Village Health Partners invested in process flow to get patients in and out of their appointments on time. Sean (nurse) and Doctor (Eppich) and top notch medical care providers!! More

Always pleased, but Saturday's vaccination morning was not a smooth as usual. Took us 50 minutes to get through the line. Check in spots were not very organized More

The Independence Covid booster and flu shot procedures went well and all the VHP folks were cheerful and competent. Interestingly my regular nurse who works with Dr. Albracht happened to be the one who administered my booster shot. Many thanks for that booster shot service. More

I'm so appreciative of all the workers at the vaccine clinic! They were cheerful and helpful. The electronic sign-up was ok except the filled-in forms didn't get registered properly into the office, so had to be filled in again in person during the vaccine day. The event was otherwise extremely well organized and easy to navigate for my shots. More

I love going to Dr. Lester for my check ups. She listens and ask great questions. More

Apprecaite the length of time my physician took with me, it was nice to go through a through check up on my current and future health concerns and maintenance More

I was pleasantly surprised with the great experience I had at VHP. From the nice and helpful receptionist who scheduled my appointment to every single person I met during my appointment. Patient care was excellent and FNP listen to my concerns and was very knowledgeable and attentive to my questions. I feel every person I met or talked to at VHP really have a heart for helping others. Thank you and keep up the great work! More

Sandra handled the televisit in a professional manner. She seemed very diligent in her questioning. The only complaint is when a visit is scheduled at 11, then it needs to start close to that time or receive some notification that it going to start 30 minutes later. More

Dr. Che was very helpful and had a very caring attitude. I appreciate her sincerity in helping me to resolve my problem. More

Alex was great in checking me in, taking my bp, giving me my flu shot, just everything. I loved Dr. Che. More

Doctor was very nice & made me feel comfortable. Very knowledgeable of the condition I had & eased my mind quickly about something I'd never experienced before. More

Nice people More

Dr. Che is so thorough and so very kind. I will absolutely see her again if needed. More

This was a first visit and I was impressed. The doctor took action on some long standing health issues that previous doctors had basically ignored and looked at various symptoms less individually and more holistically. I knew that something should be done which is why we changed doctors but it was refreshing to see immediate action in the form of some simple tests done so the doctor could understand the extent of the problem and make considered changes, rather than just making assumptions about probable issues. She also considered treatment hesitancies in the patient while still being clear about what needed to happen and what could be substituted for best health outcomes. More

I sent and email through the portal on Sunday because my back went out. I was hoping to get a quick response on Monday or to have the doctor call in a muscle relaxant - which did not happen. I was very disappointed that no one answered the medical line nor did I ever get a call back. I had to call 4 times - finally reaching the appointment line to be told no emergency visits were available. I was scheduled for Tuesday with Annabel Gomez. She spent time with me and was thorough. I was very pleased. More

Thanks for the quick scheduling EKG. More

Big thank you for whoever scheduled our appointment. They were a on the spot quick problem solver and very funny at the same time. Our tester was professional, explained the procedure, and was conscious about getting us in and out quickly. Thank you to all who helped facilitate our tests when CVS unexpectedly canceled ours. Because of your teams quick and Rapid Response (Lisa called just as we walked in the door) we were able to have our new grand baby to our home for the first time. Can't thank your team enough. We had a wonderful weekend More

Enjoyed meeting Dr Che. Excellent visit! More

We love Dr. Eppich and the staff. They are personable, courteous, and helpful. From scheduling to checking out, everyone makes us feel like we have their undivided attention. More

Dr. Che did such an excellent job with listening and being concerned about my well being that I will be switching my primary care physician. More

The only issue I had is no one called after I tried to schedule my appointment online. I contacted Dr. Moon and was called after that. Other than that, Emily and Amber were awesome!! More

Dr. Che is compassionate and understanding. She listened to and let me know that she heard my concerns, addressing each one. Her manner of explaining information was patient and thorough, I felt that I was heard. Also, I deeply appreciate those on the phones, Kim and another young woman who helped me immensely. We are new to the area and my experience with this medical group so far has been welcoming, caring and professional. Just what is needed in these difficult times. More

Perfect More

I had a wonderful experience on my first visit with Village Health Partners. From scheduling up to the day of my appointment, they are organize and well-coordinated. The staff and the nurse were awesome. I like Dr. Shah. She's very professional and kind. She took time to listen to my concerns. Not only that but they called me several times few days after my appoinment to follow-up. Definitely, highly recommended. 2 thumbs up More

Both Dr. Kibel and her assistant Michelle took so much time listening to me as I am a new patient. I had a list of questions and they answered every one. I am confident that I made an excellent choice choosing Dr. Kibel as my doctor. More

Janelle and Dr. Gothard have always been great. The only thing i got a little anxiety in the waiting room alot of people started to crowd around to check in and check out. You should make one window for checking in and checking out and clearly define that so there wont be risk of exposure due to everyone standing around in the waiting room. More

I was a little disappointed that although my appointment was scheduled for a certain time, I had to wait by my computer for my provider to come on. The wait was about 20 minutes. I would have liked to have had my provider to show up at the scheduled time. When the appointment started, everything went well and he was very kind, attentive and helpful. Thanks More

Good annual check up. No issues. More

Ms. Mixon is an excellent PA, caring, professional and knowledgeable. When I need to make an appointment at Village Health Partners, she's the one I schedule with. On a scale of 1-10, she's definitely a 10! More

Besides Dr. Yao being very open and forthcoming, I would also like to comment that the office staff was very helpful in getting my oncology test results attached to my medical file. More

The staff was very good, about trying schedule a new appointment More

Terrible experience when trying to schedule an appointment. Don't waste your time with this place. More

Check in, visiting a doctor and lab work made ever easy process. Excellent medical office space in a very good location at Frisco. My Doctor Albracht is the best and very helpful in answering any questions I have. More

Dr. Garduno was great. I asked for a referral to a hand specialist during my yearly checkup and he even took the time to call me personally after office hours (6:30pm) to give me the referral. He said he would confirm the referral for me, but personally calling me in the evening after he should have been off work just confirms to me that he cares about his patients and is a man of his word. Greatly appreciated. More

Met with Janelle for my yearly check up. She’s very friendly, professional, and extremely knowledgeable! More

After 30+ years, the comfort of meeting with Dr Lensing is still there. Ready to answer your questions and get you on your way to feeling better right away. Checking out with the smiling ladies is always easy. More

Every person assigned to help diagnose my upper respiratory infection was so professional. The intake nurse, awesome. Sweta Manek was highly attentive to my symptoms and gave me feedback. Sweta Manek was even concerned about my liver and kidney function and ordered vloodwork on the spot. The check out ladies were also very thorough. Dulce Chavarria, Daisy Luviano got a return to work letter for me and Bella Chase. I love the setup of the office. Flows very nicely. The young lady that drew blood was so professional and only took a split second to find the vein the first time. She did not need to turn me into a pin cushion. LOL. Anyways, great staff! Nice staff! Oh, wait, I forgot the nice young lady that took my payment. She helped me over the phone for two visits. So great! So nice! What can I say? Awesome! More

I appreciate that Dr. Nguy was very accommodating and scheduling me for tests on short notice the day before an out of state trip and providing prompt test results. More

Dr. Kibel is the best! She listens, explains why I don't need to worry and I actually look forward to my annual checkups! More

Check in to check out was great! Love Dr. Nguy and David More

Melanie is wonderful. Rachel is, too. More

I was disappointed with the length of time I had to wait outside. My appointment was scheduled for 8:15 and it was close to 30 minutes before I was allowed inside and made it into the examination room. Other than that the experience was very good. More

Schedule and change appointments may be a hassle, long waiting time where you can easily spend 30-40 minutes and call back sometimes doesn't work very well if you don't prompt answer the phone. In the doctor's office everything works good and people treat you with lot of courtesy. More

Overall, I had a wonderful experience with Village Health Partners. My only issue is with scheduling an appointment. The website says to text to book an appointment, but no one responded to my text for about 45 minutes. During that time, I ended up just calling to make an appointment. This is certainly a minor inconvenience, but odd considering how easy and efficient everything else was about my experience. More

Dr. Gotthard was fantastic. In general I prefer seeing the health professional in person. I feel like the examination can be more detail oriented. For example... checking vitals, examining the body etc. More

Virginia is thorough, engaging and easy to work with. I had a hard time making an appointment. Long wait times on the phone and the first time prompted to leave a call back number, but never received a call back. Long wait to check-in as well. Seems like there isn't enough administrative staff. More

I love Dr. Fullington and the team. From scheduling my appointment to checking out, I always have a great experience. Wonderful Dr. and caring staff. Thank you! More

Dr. Hewitt knows his patient . I was feeling so down, My brother died in January of 20, than my mom died February of 20. It was very hard. Dr. Hewitt asked me to come in and see him. I was thinking bad thoughts of taking my life. But Dr Hewitt talked to me and checked on me. I feel so much better. I thank him for being there and knowing me as a person. More

Doctor Lensing was great. He scheduled my testing for me and the nurse that conducted the test was kind and thorough. More

Check in and check out was a smooth and efficient process. Crowded and yet wait time was less than two minutes. Great improvement. Thank you. More

She was great! She even got a COVID test scheduled for me immediately after the telehealth visit. Great service and care. More

This was my first time doing a telehealth visit, so it took me a bit of time to schedule and figure everything out, but overall the teleHealth visit was a good start to my medical treatment. It helped answer questions and put my mind at ease about how we will be moving forward. More

Michelle and Dr. Kibel are the best, and although going to the doctor is not something I look forward to, I always feel better after my visit with Dr. Kibel. She really cares about me, and it shows. More

Dr. Wang and his staff were friendly and professional throughout the whole visit, from check-in, pre-exam review, exam, and follow-up. I was very impressed! More

I txt a copy of my new insurance card to the front desk person before the visit, somehow she didn't update it still. After the visit, I still have to remind the check out person again. More

It is difficult to schedule an appointment as the available date is usually too far away. More

I had never met Alycia Hawkins before, but was very pleased with the way I was treated and her attention and concern. Thank you very much for working me in to your busy schedule More

Other than scheduling (literally was on hold over 15 minutes), I liked the convenience of the telehealth visit. As always, Dr. Wien was attentive and thorough. More

Village Health has always been a great facility along with the doctors and medical personnel. This visit I made online and it scheduled me as a Televisit instead, so online appointments are not working correctly. Probably due to COVID. More

Thank you to Julie Hawkins FNP-C and her Nurse. Both were professional, respectful, and friendly. After thoroughly examining me, Julie Hawkins electronically sent a prescription to my pharmacy for my mild medical condition. Whenever I need to visit Village Health Partners again at Legacy Medical Village, I will try to schedule with Julie Hawkins FNP-C. Wishing you and your loved ones good health and safety during the ongoing Covid-19 pandemic. More

Great front office staff with greeting and check in, nursing staff very attentive, professional and friendly. Doctor Garduno is outstanding as well as the folks you have staffing the checkout process! More

I appreciate Mrs. Ellis as always. She is very kind and listens to my concerns. The nurse who checked my vitals was also very respectful and nice. Thank you! More

Dr. Shah was clear and had a great bedside manner. The nurse that took my back was also very friendly and well-informed. Office staff text and called twice before my appointment to verify info and ask Covid related questions. After arriving staff was noticeably flustered when I checked in due to me answering yes to one of the Covid questions (Congestion) and stated I should have waited outside. This was odd because I spoke with a staff member several minutes prior who clarified my answers with me and instructed me to text when I arrived and check-in at the front desk after. Overall, Dr. Shah and the nurses I interacted with were great and I will return when I need to.show more More

Dr. Shah was clear and had a great bedside manner. The nurse that took my back was also very friendly and well-informed. Office staff text and called twice before my appointment to verify info and ask Covid related questions. After arriving staff was noticeably flustered when I checked in due to me answering yes to one of the Covid questions (Congestion) and stated I should have waited outside. This was odd because I spoke with a staff member several minutes prior who clarified my answers with me and instructed me to text when I arrived and check-in at the front desk after. Overall, Dr. Shah and the nurses I interacted with were great and I will return when I need to.show more More

Excellent, professional and fast service. She addressed all of my concerns. Looking forward to my next annual check up ?? More

Excellent, professional and fast service. She addressed all of my concerns. Looking forward to my next annual check up ?? More

I felt welcomed from the moment that I checked in. The nurse and Dr. handle me with care and educated me on all aspect of my body. Thank you. More

This was my first time with Lauren. I’m 43 and this is also the first time I have chosen my own doctor. I looked at countless reviews on zocdoc and they all seem the same. Out of curiosity I looked at the reviews for my prior doctor and it didn’t align with what I knew about him so I began to trust all these reviews a little less. At least take them with a grain of salt. In the end I went with my ability to judge someone by their face simply because there is so little to go on otherwise. The picture of her told me she genuinely cared for people and that she had a youthful energy and intelligence. I also examined her scheduled availability. I wanted someone who was booked fairly solidly as that indicated that people wanted their services but at the same time I didn’t want someone so booked up that when sick I could never see them. So I was playing this wonderful game of recursion in my mind trying to find my Goldilocks doctor. All this said I landed on Lauren and by golly if I didn’t nail it. She was exactly what I was looking for. Now keep this in the context of my exposure to her being limited to one visit but she radiates intelligence. Her mind moves about a million miles an hour which means her words are flying at you like they were fired from a machine gun so if you can’t handle that she may not be for you. It was however precisely what I was looking for. One of the problems I had with my last doctor was he just wanted to throw pills at me. I got the sense that Lauren is not like that. Still have more interactions with her pending but for the first time in my life I actually want to go to the doctor. The only thing I could say as constructive criticism is that after I left I wasn’t sure how to get all the recommended tests done. I needed it written down to be honest. So I left without getting one thing done that I was supposed to and completely unsure how I was supposed to schedule all the other tests. Part of this is my inexperience with doctors I guess. I do all I can to avoid them. All said though I couldn’t possibly recommend her enough. My wife said she will switch over too. Thank you so much Lauren!show more More