Shelley & Janelle are awesome. They assist Dr Gothard who has been our Family Dr for over 20 years. All referrals have been to the exact person we needed. This practice is the best. If you need caring practitioners and a calm atmosphere Village Health Partners is for you. Everything is convenient in the same building. Try it you’ll like it. Rita F. Plano More
Love the Village Health Partners Group. My husband and I are patients of Dr. Shane Hall. I recently had an appointment for a physical during the COVID-19 pandemic. I must say I felt very safe during my entire appointment. Dr. Hall is very thorough and I always feel like I’m well taken care of. Excellent and friendly staff. More
I am so glad I found Rebekah Ellis FNP. I haven't had a family doctor for over 10 years. She is caring, professional, she has a calm demeanor, and she is also a "GREAT" listener. She has all the qualities that make her stand out and that's why I am glad I found her. I would highly recommend Village Health Partners. More
My wife and me have been patients of Dr. Lensing since 1990. He knows us so well and is able to use that experience whenever we need to see him. We have also been seeing Maile Mixon PA since she joined the practice about 20 years ago. Maile also knows us very well. We have gotten to share our life experience with both Dr. Lensing and Maile as they also shared their’s. It matters so much to have that kind of relationship with your family doctor. Village Health Partners has also been a great facility to visit. Having the lab and other diagnostic services co-locates has been super convenient. I am also a patient of Dr Carter for dermatology and have been very happy with her services. More
I have been a patient of Dr. Eppich for several years. He is thoughtful, professional - and always looks at the total picture before handling any issue that I may have. He knows me and knows that I am not a fan of taking any unnecessary medicine - so he always has good practical advice that guides me in the best treatment for me. Their front office is efficient - helpful and I almost never have to wait over 5 minutes. I recommend Village Health Partners and in particular Dr. Eppich 100%. You will be very happy with this practice - and most especially with Dr. Eppich More
I have been a patient of Dr. Eppich for several years. He is thoughtful, professional - and always looks at the total picture before handling any issue that I may have. He knows me and knows that I am not a fan of taking any unnecessary medicine - so he always has good practical advice that guides me in the best treatment for me. Their front office is efficient - helpful and I almost never have to wait over 5 minutes. I recommend Village Health Partners and in particular Dr. Eppich 100%. You will be very happy with this practice - and most especially with Dr. Eppich More
The medical staff is world-class.... starting with Dr Sanders Gothard and it's PA Janelle.... Village Health Partners phone system is a little frustrating and even though you are number one in the queue you could still wind up waiting 10-15 minutes however the good news is once connected the associates answering the phone are very professional and thorough More
Each of my visits to my Village Health Partners physician have been excellent. It is great to have my physician, Dr. Woolbert, get to know me, and the level of care I receive is superlative. I especially like the Patient Portal, where I may communicate with my doctor, ask for prescription refills, discuss a medical concern - all without playing phone tag. More
Whether calling to get an appointment or help with something or going in, everyone at Village Health Partners are wonderful! Caring, helpful, polite, just so nice, and making you feel comfortable and at peace are a few of the words I associate with Village Health Partners at Spring Creek. I feel blessed to have found this wonderful place years ago! More
Was a patient of dr. Moon when he was in private practice 2008ish... followed him here. For the first couple of years it was great. Fast appointments, quick responses, compassionate physicians. Now it has grown so much that patient satisfaction has suffered. I haven't gotten to see Dr. Moon more than twice in a row in years. I was fine seeing one of the other 5 but after that.... it was a constant new pcp/PA/np every single time. Some of the newer physicians are rude, quick and abrupt. I guess things work out the way they do bc I got a new job with new insurance so I had to find new physicians bc village health partners does not take scott &white health plan. Maybe good for some people but for me they just got too big and too impersonal More
Dr Shane Hall and Lisa Price are my favorite doctors. They listen, they act like they care and they do their best to take care of their patients. I’m so glad my brother in law told me about this practice I don’t want to go anywhere else for family doctors. I know with them my life is in good hands and trust me, I value my life. You won’t regret picking either one of these people for your family’s health needs. ❤️ I LOVE VILLAGE HEALTH PARTNERS P. S. We miss Dr. Ellis she was a good one too ❤️ More
Had my annual checkup with Alycia Hawkins yesterday. I've been with village health partners for many years, and have had several doctors over that time. Not that I've had a bad experience with other doctors, but I've been the most comfortable with Alycia. She has a wonderful demeanor, speaks in language I can comprehend, and understands me personally. I believe she genuinely cares about my health and general well-being, and I think she is a great asset to the practice. More
Was a patient of dr. Moon when he was in private practice 2008ish... followed him here. For the first couple of years it was great. Fast appointments, quick responses, compassionate physicians. Now it has grown so much that patient satisfaction has suffered. I haven't gotten to see Dr. Moon more than twice in a row in years. I was fine seeing one of the other 5 but after that.... it was a constant new pcp/PA/np every single time. Some of the newer physicians are rude, quick and abrupt. I guess things work out the way they do bc I got a new job with new insurance so I had to find new physicians bc village health partners does not take scott &white health plan. Maybe good for some people but for me they just got too big and too impersonal More
This post is about the lack of care at Village Health Partners. A couple weeks ago I developed bad pain in my left leg. Based on the symptoms I thought it was more than likely a DVT. I just needed a scan and referral to confirm it so I could go to the appropriate specialist for treatment. I called Village Health Partners (who I have been a patient of for 9 years) and requested an appointment. They said they had zero appointments available. I stated that I was sure I needed to be seen today and they said they had nothing available at any of their many locations but would leave a message with my doctor to call me back right away. She never called back. After waiting for the doctor to call me, which never happened, I then called and asked if I could just walk in and get a referral to get a scan done on the leg ( the scanning place is one minute from them in the same building). They still wouldn’t do it. I then asked to just get a referral to a vascular surgeon or any where I could go and they still wouldn’t give one. I ended up calling my ent and he called the image place and got me in right away. I did have an extensive DVT which required surgery by a vascular surgeon. The point of this post is the lack of care of Village Health Partners. What is the point of having a doctor/ health care provider if you can’t get an appointment when you really need it? I called them first thing on a Friday morning. It’s really hard to believe they had zero doctors available at any of their locations to briefly see me and refer me somewhere. My ENT also called Village Health Partners and left a message for my doctor and she never called him back as to why nobody could see me. Nobody at Village Health Partners ever called anyone back. I feel as though they are a health organization that got too big too fast and really don’t care about their patients. If you are a patient here, I’d take my experience into consideration for your future health care needs. More
Absolutely love Village Health Partners. Dr. Garduño is a fantastic doctor. He is very caring. He listens to all concerns and needs. He is prompt when returning calls for labs results and is always so nice. Lindsay Osborn, FNP-C is awesome and so helpful. The entire staff is wonderful and helpful! I have never had a negative experience with anyone at their office. I highly recommend VHP! More
I have been treated by three different doctors at Village Health Partners, and I have been exceedingly pleased with all three of them. Dr. Douglas Fullington, who is my Primary Care Doctor, is exceptionally compassionate and thorough. I am very grateful that I am a patient at Village Health Partners. More
Dr. Hewitt was great! He took the time to find out a little about me, rather than just being methodical and robotic, like so many doctors. He not only called in my prescriptions, but explained to me what each was for, and gave me a whole course of action to remedy the problem. He even printed out information for me on some other issues I hadn't necessarily come in for to begin with, so I canwork on getting them fixed as well. All in all, I was very impressed with Dr. Hewitt and the entire staff at Village Health Partners!show more More
This post is about the lack of care at Village Health Partners. A couple weeks ago I developed bad pain in my left leg. Based on the symptoms I thought it was more than likely a DVT. I just needed a scan and referral to confirm it so I could go to the appropriate specialist for treatment. I called Village Health Partners (who I have been a patient of for 9 years) and requested an appointment. They said they had zero appointments available. I stated that I was sure I needed to be seen today and they said they had nothing available at any of their many locations but would leave a message with my doctor to call me back right away. She never called back. After waiting for the doctor to call me, which never happened, I then called and asked if I could just walk in and get a referral to get a scan done on the leg ( the scanning place is one minute from them in the same building). They still wouldn’t do it. I then asked to just get a referral to a vascular surgeon or any where I could go and they still wouldn’t give one. I ended up calling my ent and he called the image place and got me in right away. I did have an extensive DVT which required surgery by a vascular surgeon. The point of this post is the lack of care of Village Health Partners. What is the point of having a doctor/ health care provider if you can’t get an appointment when you really need it? I called them first thing on a Friday morning. It’s really hard to believe they had zero doctors available at any of their locations to briefly see me and refer me somewhere. My ENT also called Village Health Partners and left a message for my doctor and she never called him back as to why nobody could see me. Nobody at Village Health Partners ever called anyone back. I feel as though they are a health organization that got too big too fast and really don’t care about their patients. If you are a patient here, I’d take my experience into consideration for your future health care needs. More
Dr. Hewitt was great! He took the time to find out a little about me, rather than just being methodical and robotic, like so many doctors. He not only called in my prescriptions, but explained to me what each was for, and gave me a whole course of action to remedy the problem. He even printed out information for me on some other issues I hadn't necessarily come in for to begin with, so I can work on getting them fixed as well. All in all, I was very impressed with Dr. Hewitt and the entire staff at Village Health Partners!read more More
I love Village Health Partners! Both the Legacy and Frisco locations are great. Lisa Price NP and Dr. Kibel are the best! I’m shocked anyone would have anything negative to say about Lisa!! She’s awesome, informative and genuinely kind. They definitely care of their patients. Even if they are booked, if you’re feeling bad, they will work you in and get you taken care of. Both facilities are clean and well kept. Friendly staff and overall care. Never had a billing issue either. Sounds like a lot of these poor reviews are from people who didn’t ask any questions about tests, prescriptions etc. Maybe you should take the initiative to know what’s being done and why. ALSO you can say NO to any diagnostics offered. No one can force tests on you. You can ask for an itemized documentation. I’ve never had any problem. If you have questions or concerns then ASK right then and there! Talk to your insurance company BEFORE your visits. Understand what is covered and what isn’t. Especially with medications. More
I love Village Health Partners! Both the Legacy and Frisco locations are great. Lisa Price NP and Dr. Kibel are the best! I’m shocked anyone would have anything negative to say about Lisa!! She’s awesome, informative and genuinely kind. They definitely care of their patients. Even if they are booked, if you’re feeling bad, they will work you in and get you taken care of. Both facilities are clean and well kept. Friendly staff and overall care. Never had a billing issue either. Sounds like a lot of these poor reviews are from people who didn’t ask any questions about tests, prescriptions etc. Maybe you should take the initiative to know what’s being done and why. ALSO you can say NO to any diagnostics offered. No one can force tests on you. You can ask for an itemized documentation. I’ve never had any problem. If you have questions or concerns then ASK right then and there! Talk to your insurance company BEFORE your visits. Understand what is covered and what isn’t. Especially with medications. More
I love this place! I was frustrated because I was confused on what I owed money for for one of my visits and what they were saying didn't make sense. The staff member, Jonnie, remained calm and sympathetic as I explained my frustration & confusion. She ended up calling my insurance and when I checked out was able to clear up my confusion to explain exactly what the charges were for. I think she handled the situation very professionally and thank her for her help! Also, Dr. Hall is a great doctor! He listens to his patients and provides information and recommendations, but then allows me to make my own medical choices. I was looking for a doctor who knew what he was doing, but wasn't pushy and Dr. Hall is just that! Everyone at the office is friendly, respectful, and have always been there when I needed them. Thank you Village Health Partners! More
Village Health Partners is being managed inefficiently (and perhaps with a level of incompetence). I have been seeing Dr. Madhavi Ampajwala for many years, and have very much enjoyed our doctor/patient relationship. She is great. I have been growing more irritated with the management of VHP for some time, having had to fill out paperwork again twice this year, only to find that they are test driving a new system that required a complete verification of information they already had. I say test drive, since they cannot seem to be able to decide and stabilize their back office processes. Also twice in the last 18 months, they have changed their phone system that resulted in very long waits on the phone. A fresh-out MBA grad could do a better job. My wonderful doctor is fired because of her staff. Very sad. More
Horrible Phone System - Can’t Reach Anyone!My senior mom goes to a doctor at Independence Medical Village. The phone system is horrendous, can’t ever get anyone to answer the phone, then when you leave a message you may or may not get called back same day. How can you run a doctor’s office like this? My mom’s blood pressure went thru the roof while trying to call about having a prescription called in for her that no one told her was coming. Doesn’t matter if the doctors are good if the office staff sucks. They can make or break a practice. Now mom is needing to look for a new doctor OUTSIDE of Village Health Partners so she doesn’t have to deal with this phone system. Based on other reviews I see many people have this issue. Apparently you don’t care about losing patients because you’re doing nothing to fix this! SHAME ON YOU! More
I love Village Health Partners!! I can get an appointment pretty much anytime I need. While it does take time to get through on the phone, the call back service is VERY helpful. The staff is helpful and… More friendly. I've been with Dr Ennis before he joined this group...so glad I followed him here! I feel like I can trust whomever I see whenever I have to go in an evening or weekend. The convenience of the labs and other services makes it easy to go to the doctor. Thanks for being such a great service! More