In honor of Memorial Day we will be closed on May 29 and will remain normal business hours on Tuesday. Our weekend urgent care hours will remain the same.

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About the Patient Portal

The patient portal enables you to communicate with your provider easily, safely, and securely and keep track of all aspects of your health care. 

The Portal is a secure and convenient place to manage your health records, along with those of your family members. Here are just some of the many features that we think you will find useful.

  • Telehealth Visits:  
    • Video chat with a provider from the comfort of your home. If a telehealth visit is appropriate for your visit, you could get a diagnosis, treatment plan, and prescription without the need to drive to our office!
    • Click here to learn more about telehealth.
  • Medical History: 
    • View your medical history (and that of family members). Medical History includes your Problem List, Allergies, Immunization Record, Lab/imaging/procedure results, and Medication List.
  • Appointments: 
    • Schedule, re-schedule, or cancel appointments online. Receive appointment confirmation/reminder notifications.
  • Request Medication Refills From Your Doctor:
    • Request refills of authorized medications before you run out. Improved compliance means improved health outcomes.
  • Lab Reports:  
    • View the results of labs, imaging studies, and procedures once your healthcare provider has reviewed them.
  • Specialist Referrals:  
    • Find information for specialists you have been referred to.
  • Pay Your Statement:  

Patient Portal FAQs

 

How do I access the patient portal? 

 

You can access the patient portal in two ways. You may go to health.healow.com/villagehealth to use the browser version. Alternatively,  you may download the Healow app on your smart device and use the following practice code to get started: GJIIAD

 

What if I have not received my username or password?

 

Please allow up to 24 hours to receive your email. If you have still not received an email after 24 hours, please call our office at (972) 599-9600.

 

How do I obtain a username and password?

 

If you are an existing patient and have an email address on file, you should have received an email with a link to the portal, a username (email address on file) and a password. Check your spam folder. If you did not receive an email, call our office at (972) 599-9600.

 

I’m having trouble signing on. What can I do?

 

Confirm your username is correct. Your username is your email address. Check your email to confirm the email address on file for your portal login.

 

I’m having trouble with my password or I forgot my password. What can I do?

 

When using your official login, be sure you are typing your password correctly. Passwords are case-sensitive and will only allow letters and numbers, it will NOT contain any special characters. To reset your password, please call or text your office location.

 

Find the text number for your office location below:

  • Legacy Medical Village (469) 382-3807
  • Independence Medical Village (469) 382-3548
  • McKinney Medical Village (469) 382-3717
  • Frisco Medical Village (469) 382 - 3415

 

You can also gain easy access your patient portal account by using the "Mobile Phone" sign-in option. Simply enter your name and date of birth, then we'll text you a verification code to log in and get instant access to your portal! Click here for instructions on how to sign-in with your mobile phone.

 

How do I change my username?

 

The username is your current email address. Confirm the correct email address is on file and confirm your identity. If you have questions, call our office at (972) 599-9600.

 

How do I change my password?

 

Sign onto the Portal with your existing password, then click the Reset Password option under My Account.

 

How can I update my address or phone number?

 

Sign onto the Portal, then click the Personal Information option under My Account.

 

How can I update my emergency contacts or pharmacy?

 

Sign onto the Portal, then click the Additional Information option under My Account.

 

How can I send a message or an email to the practice?

 

Sign on to the portal, then click either the Message, the Practice, or Ask the Doctor option under My Account.

 

How can I request an appointment?

 

Sign on to the Portal, then click the New Appointment option under appointments.

 

How can I cancel or request to reschedule an appointment?

 

Sign on to the Portal, then click on the Upcoming Appointments option under Appointments. Click Cancel or Reschedule as needed.

 

How can I see my billing statements?

 

Sign on to the Portal, then click the Latest Statement or Past Statement option under Account. 

 

How can I view my lab results?

 

You can view your lab/diagnostic results under Medical Records by clicking on Lab/Diagnostics Results

 

How can I view my medication list?

 

Your medications will be displayed under Current Medications on the Welcome page. Click the medication name or View All Meds to view them.

 

How can I request to refill a medication?

 

Sign on to the Portal, then click the Refill Medications option under Messages.

 

How can I update my medications?

 

For questions or concerns about your medications list, use either Message the Practice or Ask the Doctor from the Portal, or contact your provider’s office

 

How can I view my immunizations or vital signs?

 

Sign on to the Portal, then click the PHR View option under Medical Records

 

How can I view my allergies, medications and problem list (Visit Summary)?

 

Sign on to the Portal, then click the Visit Summary option under Medical Records. Click the date of the visit to see allergies, medications, problems, and the lab results from this visit.