Village Health Partners

Helping Our Communities Thrive

Village Health Partners


New Patient Portal FAQs - Available June 27, 2017


 

I did not receive an email with my username and password.

 

Allow up to 24 hours to receive your email.If you have still not received an email after 24 hours, please contact us at [email protected]

 

How do I obtain a username and password?

 

If you are an existing patient and have an email address on file, you should have received an email with a link to the portal, a username (email address on file) and a password. Check your spam folder. If you did not receive an email, contact us at [email protected]

 

How can I use the patient portal?

 

  • Login to the portal account
  • Under My Account, there is an option for Personal Information to enter your address, phone number, and emergency contact information.
  • Under My Account, there is an option for Additional Information to enter your pharmacy and additional contacts.

 

I’m having trouble signing on. What can I do?

 

Confirm your username is correct. Your username is your email address. Check your email to confirm the email address on file for your portal login.

 

I’m having trouble with my password or I forgot my password. What can I do?

 

Be sure you are typing your password correctly. Your password is case-sensitive (the username is not). If you are still having trouble, click the Forgot Password link. You must know your username. You will receive an email link to reset the password. If you are still having trouble, please contact us at [email protected]

 

How do I change my username?

 

The username is your current email address. Confirm the correct email address is on file and confirm your identity. If you have questions, contact us at [email protected]

 

How do I change my password?

 

Sign onto the Portal with your existing password, then click the Reset Password option under My Account.

 

How can I update my address or phone number?

 

Sign onto the Portal, then click the Personal Information option under My Account.

 

How can I update my emergency contacts or pharmacy?

 

Sign onto the Portal, then click the Additional Information option under My Account.

 

How can I send a message or an email to the practice?

 

Sign on to the portal, then click either the Message, the Practice, or Ask the Doctor option under My Account.

 

How can I request an appointment?

 

Sign on to the Portal, then click the New Appointment option under appointments.

 

How can I cancel or request to reschedule an appointment?

 

Sign on to the Portal, then click on the Upcoming Appointments option under Appointments. Click Cancel or Reschedule as needed.

 

How can I see my billing statements?

 

Sign on to the Portal, then click the Latest Statement or Past Statement option under Account. Note: This functionality will become available to patients at the end of July 2017.

 

How can I view my lab results?

 

You can view your lab/diagnostic results under Medical Records by clicking on Lab/Diagnostics Results

 

How can I view my medication list?

 

Your medications will be displayed under Current Medications on the Welcome page. Click the medication name or View All Meds to view them.

 

How can I request to refill a medication??

 

Sign on to the Portal, then click the Refill Medications option under Messages.

 

How can I update my medications?

 

For questions or concerns about your medications list, use either Message the Practice or Ask the Doctor from the Portal, or contract your provider’s office

 

How can I view my immunizations or vital signs?

 

Sign on to the Portal, then click the PHR View option under Medical Records

 

How can I view my allergies, medications and problem list (Visit Summary)?

 

Sign on to the Portal, then click the Visit Summary option under Medical Records. Click the date of the visit to see allergies, medications, problems, and the lab results from this visit.