We are experiencing unusually high call volume, and if we are being transparent, our team is having a hard time keeping up. We understand the frustration of having to wait in our call queue to get a simple question answered, and apologize for the unusual delays.

Our purpose is to help our communities thrive and we want to make sure you have the best experience possible when reaching us! 

We hear you. We see you. We want to help you.

Below are four alternative ways to get in touch with us that don’t require waiting on the phone!

Patient Portal or Healow App

The easiest way to get your issues resolved is to send a secure message directly to your provider. Examples of issues that can be solved through this method are:

• Request a Medication Refill
• Lab Result Questions
• Request Appointment
• Ask Medical Questions

For a step-by-step guide on how to do this click here. 

Need to schedule an appointment?

You can schedule online! If you have a preferred provider, please click here , then find your provider and click on “schedule now”. If you do not have a preferred provider, please click here. 

Webchat 

Get in touch with a real person while avoiding the wait time on our phone. This feature is available during regular business hours.

Text us! 

Reach our locations at the phone numbers below. We will get back to you during regular business hours.

Legacy Medical Village: (972) 934-5549

Independence Medical Village: (469) 609-1324 

McKinney Medical Village: (469) 296-5210

Frisco Medical Village: (972) 440-5578

Frequently Asked Questions

Appointment Questions

Have you arrived for your in-office appointment? Text us to let us know you are here!

Legacy Medical Village: (972) 934-5549

Independence Medical Village: (469) 609-1324 

McKinney Medical Village: (469) 296-5210

Frisco Medical Village: (972) 440-5578

How do I schedule an appointment?

You can schedule online! If you have a preferred provider, please click here, then find your provider and click on “schedule now”. If you do not have a preferred provider, please click here.   

How do I cancel or schedule an appointment?

Text us at the numbers below:

Legacy Medical Village: (972) 934-5549

Independence Medical Village: (469) 609-1324 

McKinney Medical Village: (469) 296-5210

Frisco Medical Village: (972) 440-5578  

What can I expect for my in-office appointment?

Watch this video: https://youtu.be/yF25xk_62wM 

What can I expect for my telehealth appointment?

Watch this video: https://youtu.be/1nkCD_qjThw 

COVID-19 Questions

Can I get tested for COVID?

YES! All patients can be tested for COVID-19. This includes established patients and new patients, those who have had exposure, and those that have symptoms or are asymptomatic. All you need to do is schedule a telehealth visit.

How do I schedule a COVID test?

All patients must have a telehealth appointment with a Village Health Partners provider prior to receiving a COVID-19 swab or antibody test. Please see above for scheduling information.

When can I expect to receive my COVID swab results?

As of 6/26/20, it is taking the lab about 7-8 days to send us the results. Rapid testing is coming soon, and you will be able to receive results within 24 hours.

Lab Questions

How do I schedule my labs?

Please visit VHPlabs.com 

I don’t see any availability for lab appointments on my preferred date.

This means we are booked. Please click the arrows next to the date on the schedule to find the next available date and time.

How do I cancel my lab appointment?

Please text us here: (469) 296-5210

I’m missing my lab results.

Please message your provider using the patient portal or Healow app. For a step-by-step guide on how to do this, click here.