Reviews for Plano, TX Staff Alycia Hawkins, FNP-C

Alycia has been wonderful in supervising my care. Not sure about the initial reviewer's negative experience, but I find her engaged and super helpful in addressing all health related matters. In fact, my wife started seeing her when Dr. Albracht moved to Frisco. My son and daughter also started seeing Alycia once aging out of their pediatrician. I have only had positive feedback from them as well. More

Doctors are great, office side not as good. First and foremost, my personal doctor (Woolbert) and PA (Alycia) are the absolute best doctors that I have EVER had in my life. Most of the other doctors and PA's are good as well. The business/office side of VHP used to be amazing. Easy to schedule with lots of availability, support staff was kind and helpful, and everything had a great flow. Was a well oiled machine. When COVID hit, this all began to fall apart. Appointments became more scarce, getting in contact with the office became more difficult, and the flow of the office seemed to start having more and more twists and turns. Fast forward to present day and you will find a business that seems to be struggling a lot. From the start, getting in contact with the correct facility is difficult, as they have multiple locations, and the phones system isn't that user friendly. Wait times are long and even the callback service can take an hour or two (sometimes more). Don't even bother trying to use the new patient portal, as the implementation and use of it has been a disaster and is a royal p.i.t.a. They still don't have things flowing with it after quite some time, yet they continue to encourage patients to use it more and more. Support staff seems understaffed and overwhelmed, can be rude, and constantly have to ask you to hold because the computer system "lock up" or "freezes" on them. Recently they switched to a system of the patient waiting in their car, when called going directly into a room, and then checking out in the room before leaving the office. Going back to the patient portal, they used to have a really good one. Hardly ever had trouble. The new one... not so much. Definitely seems like they tried to cut costs by switching to it. Communication over the portal used to happen within hours, now it can take serval days, even a week at times (especially if you are trying to get a referral sent anywhere). Referrals are a whole other monster in themselves. Unfortunately, my insurance requires them with everything. We have to reach out multiple times for every one of them because other doctor's offices never seem to get them, they say the wrong things, or it takes extra time to get there, which delays you setting up an appointment with your other doctor. To conclude, I will say that the only reason I will stay is because of my doctor and PA. I hope I never have to lose their care and support. They have helped me through some really tough times and I wouldn't have made it if not for them. I sincerely hope that the office side of things improves because VHP was always a good business model, it's just that after COVID (like with everything medical) things really started to suffer. It's as if VHP quadrupled their case loads while simultaneously cutting their staff numbers in half. I do know that if certain people are involved in getting things going in a positive direction again, things will eventually work themselves out. More

Shes been nothing but amazing. You can access her easily and is very responsive to questions you send in through the patient portal. She honestly has gone above and beyond for me and has been a very kind, intelligent and wonderful Nurse Practitioner for me, Id recommend her to everyone! More

I made an appt with a PA Alycia Hawkins and she was fantastic! I was in and out of the office quickly and able to do lab work in the same building. Happy with my first experience! More

Our family is a huge fan of the Nurse Practitioners, Maile, Alicia and Aleks. Wonderful clinicians, personable and down to earth. They always take their time with us and make sure all questions are answered. More

Alycia was very kind More

Love working with Alycia! She always has a great positive attitude...and is very caring!! More

Alycia is thorough and knowledgeable. She is friendly and makes you feel comfortable and she really cares about helping her patients! More

I usually try to connect with Alycia because she listens very carefully to what is going on with you and what works for you. As usual she was very professional and explained each prescription very carefully and what to look out for as far as possible side effects. Kudos Alycia !!! More

I have been seeing Alycia for a number of years and value our relationship and her as a provider tremendously. More

Alycia is best PCP I've ever worked with. I feel very comfortable being in her care. She is the best!!! More

Very professional More

It's great to be able to speak with my provider since it's so hard to get out when I didn't feel well. Although it did take them 3 days to get back to me. More

Alycia is very attentive, caring and responsive. I really appreciate her care. More

Very pleased with my experience. More

I love Alycia and Dr. Woolbert and hope to see them manage my medications and healthcare for years, they're really that awesome More

Very professional! More

I thought everything went very good and feel very at ease with Alycia. More

Alycia Hawkins was great! She was very thorough and took a lot of time to answer all of my questions. I look forward to having her again for future visits. More

Alycia is very knowledgeable, professional, and caring. More

I'm new to the area and so impressed with the medical care I've received. This doc was great! More

Great care. More

Alycia was very pleasant, Informative, and sympathetic. I felt my preop was handled just fine. More

Alycia Hawkins listened carefully and provided excellent information and instruction. It's a pleasure communicating with her. More

Alycia was thorough and very caring. More

The staff is always really nice and professional. More

Alicia was awesome! More

Alycia always does a good job which is why it is worth the extra drive to be seen by her. More

I recently took my husband to the Practice and we saw Alycia Hawkins, FNP-C. She was very nice, patient and extremely thorough....she even checked in to see how he was feeling. More

I appreciate all the extra effort that's been made to ensure Village Health Partners and Legacy Medical Village remains safe. More

I recently took my husband to the Practice and we saw Alycia Hawkins, FNP-C. She was very nice, patient and extremely thorough....she even checked in to see how he was feeling. More

Had my annual checkup with Alycia Hawkins yesterday. I've been with village health partners for many years, and have had several doctors over that time. Not that I've had a bad experience with other doctors, but I've been the most comfortable with Alycia. She has a wonderful demeanor, speaks in language I can comprehend, and understands me personally. I believe she genuinely cares about my health and general well-being, and I think she is a great asset to the practice. More

Had my annual checkup with Alycia Hawkins yesterday. I've been with village health partners for many years, and have had several doctors over that time. Not that I've had a bad experience with other doctors, but I've been the most comfortable with Alycia. She has a wonderful demeanor, speaks in language I can comprehend, and understands me personally. I believe she genuinely cares about my health and general well-being, and I think she is a great asset to the practice. More

Thanks to Alycia for her great follow up care. I have never experienced such complete patient care and I really appreciate it. More