Reviews for West Plano Medical Village

My doctors appointment today was with the nurse practitioner for the first time with this office. She was amazing. I love this office. My last doctor was ok but I communication with them was a challenge and they never responded to the portal even though I had to use it. These guys embrace new technology for communication but have kept a human connection which is a tough challenge. I cannot recommend this office more. I don’t think I have ever been as impressed with a medical office as I am with this place. I see Dr. Ennis but everyone I have met is great. More

I love my providers at Village Health Partners. Sheena Abraham FNP-C is awesome! She makes you feel very comfortable and is easy to talk to about your health concerns or needs. I will definitely continue to see her whenever Dr. Moon is not available. Dr. Moon is wonderful ! I have had nothing but positive experiences from him and his staff.Both Dr. Moon and Sheena are very knowledgeable in what they do. I highly recommend them! More

Great service by care team when visiting for my appointment. Billing department at first was a little difficult to get a hold of someone but today when I did, I received outstanding service from someone who was kind, patient, and SO helpful. More

i see lindsay osborne and she's great. even though she's an NP i prefer seeing her over an md. she spent time with me and after checking my labs sent over some notes regarding things we'd talked about. a friend referred her to me for just this reason, and i was surprised that such a busy practitioner took the time to follow up. More

They are nice, but they made two adminstrative errors in my papers on my first visit, which makes me feel they are unreliable. I expect zero errors after the amount they charge. More

I was very fortunate to be seen and treated by Emily Lau. She was very knowledgeably, compassionate and she took the time needed to come up with a treatment plan that was best for me. She listened to my health concerns and recommended options that I felt comfortable with. Also, she is terrific about quickly responding in the patient portal. I have seen Emily for a few of my in person appointments and a televisit. She truly goes above and beyond with the care that she gives. More

Great and clean doctors office More

Everything was great and went well the doctor was really nice and he listened and took in all my questions and concerns More

The staff and doctor listened to all I offered regarding my overall health and the specific problem that brought me to the office. The instructions I was provided were clear and simple to understand, and the doctor made an excellent effort listening and understand my history. He also provided additional health exams needed and the lab work was explained as well. I would refer this office and doctor to everyone. More

Best experience in a while with a family doctor. really fast, friendly and professional. 7* More

Dr. Castle has been great! Truly happy I found him on Zocdoc and he is now my primary. My wife is a patient of his as well and thinks very highly of him. More

This was my first visit with Dr. Castle. He truly listened to me and was so patient. I didn't feel like he was rushing me to get to the next patient. He addressed all my concerns and I feel so confident with the plan of care we discussed. More

Very effective appointment scheduling process. The doctor was very attentive and professional. More

Dr. Castle was great. He seemed to actually care about his patients. The staff at the center was also very helpful and polite. More

Impressive facility! The nurses we so nice. Dr Castle is wonderful, I am so glad that I met him. He has given me a sense of security to take care of my health concerns (that has been missing for a long time). I now have a doctor! More

Dr. Castle and nurse Elizabeth (sorry, I don't think she gave me her last name) did a fantastic job on my visit! They both took time to listen to my issues. Dr. Castle laid out a plan of action, and greatly calmed my fears. I love your new set up. It is easy to get around and my appointments are always on time! Great job! More

Dr. Castle was awesome! He listened everything I had to say. Then, he suggested a regimen that was exactly in line with what I was hoping for. I am very pleased. More

Everything went as expected! Thank you. More

I was very impressed with the medical assistant, Evelyn. She was very detailed in obtaining my medical history. Also, Jennifer was sweet, caring & knowledgeable. More

She was thorough sweet very informative. And she listened to everything that I had concerns over More

Keep up the good service. More

Thank you! More

Jennifer is very thorough and professional. Very good experience. More

Everyone was Friendly & Professional! More

It was great, very satisfied. Thanks. More

Just want to say it was a pleasant visit and quick. More

The service is always exceptional, Dr. Castle is always professional and cares about his patients More

The Doctors are amazing and the staff is great but if you ever have to deal with there billing department it is a nightmare. I have called multiple times and they never answer there phones or return calls. They billed me multiple times for bloodwork they never performed and I cannot get anyone on the line to actually tell me why they billed me 4 times for this. More

Satisfying experience! More

I can't say enough good things about this place. I've seen Dr. Kibel for a few years, and she is extraordinary. The group of Nurse Practitioners that also work with her is superb! I can mention Lindsey Osborne and Sandra Portales. Sandra is the sweetest and always spot-on! Lindsey is also fantastic, with excellent bedside manners. These three professionals (Kibel, Portales, and Osborne) listen and take the time to understand your concerns. Just wow! I have been recommending Village Health Partners to my friends. They are so wonderful to work with. More

Nice facility and courteous staff! More

Dr. Castle is a great doctor, glad I found him! More

Overall - I was very pleased with my visit. I couldn't ask for more. This is what quality medical visits are about. Many thanks. More

I'm updating this review - I have received calls concerning my review and I feel confident the experience with Staff and the Lab will be better going forward. More

Very efficient experience! I received a text the day before instructing me on procedure when I arrived. Once parked, I texted that I was on-site, waited in the car, and in a few minutes was instructed to go to a certain waiting room. When I got there, a nurse was already there! Did my check-up, had my time with Dr. Castle, and then taken to the lab to do some blood taken for my physical.I swear I felt like Rip Van Winkle and I arrived in the future! I enjoyed my experience and would recommend to my friends and family. More

It was very comfortable More

Dr Liane Kibel is very kind, knowledgeable, involved and has wonderful bedside manners. She's always willing to help, and she noticeably does the best she can. My family and I couldn't be happier with our primary doctor. More

Very clean facility, the staff is wonderful, and I always feel taken care of. More

I feel lucky to have Village Health. They're incredibly user friendly and professional. Their staff are all top notch people. More

Dr. Castle is friendly and caring. I do not feel rushed in his office. Thank you for taking care of us. More

Great experience More

Dr. Castle was great. Awesome nice to have a doctor who listens and recommends. More

Thanks for the nice service !! More

So appreciative was able to get appt. with Dr. Castle especially before the holidays hit. More

Dr. Castle is top notch. More

I have been a patient with Dr. Ennis since 2010 and he has helped me through a variety of issues with great compassion, professionalism and care. I highly recommend him! More

Love my Dr Garduño he is a blessing to have as a Doctor. Went in yesterday and today I feel super great!!! Got a shot and started my antibiotic and woke up feeling great. (I hate shots, but the way I was feeling I didn’t care) Love the New building and staff like always Great. Merry Christmas & Happy New Year!!! More

Great doctor. Never rushed. Love how technologically advanced they are. More

Great experience and I received the care I needed in a positive and nurturing way. More

I like the new set up where you go straight to an exam room More

The doctor and nurses were super kind and were able to answer all my questions. More

Dr. Castle was great! More

I did not have to sit in a waiting room. I was able to go straight to an exam room after I arrived. After arriving in the exam room, the wait time to be seen was very short, compared to my expectation. The doctor and medical staff communicated everything very clearly, and there were no surprises. The doctor was very helpful and listened to all of my concerns. More

I'm not only satisfied with my recent experiences with your company, I'm shocked that it works so smoothly. I recently chose Dr. Castle as my primary care physician, and I'm so happy with my choice. I've never had a PCP that I felt cared so much about my health, and I've definitely never had a doctor who communicated the options and potential results of treatment more clearly than Dr. Castle. Talking to him seems like a conversation I would have with one of my friends, but at the same time, it's clear that he's extremely educated and highly trained in the health and well-being of his patients. He makes going to see the doctor just a regular thing you do rather than something you look at your schedule and dread until the day comes. We are lucky to have him in Plano. More

AMAZING SERVICE!!! Came in to get tested for the UnHoly Trinity: Flu, Strep, & COVID 🙄 But I saw the doctor and the nurse TWICE within my first 15 minutes of being there! My nurse, Bri, and Dr. Castle, were extremely nice, patient, and helped me along every step of the way! And shout out to my Momma-in-law, she works here too ❤️ More

They tell you to wait in your car until to doctor is ready to see you. I got a text saying the doctors was ready so I got out of my car walked straight into the room without having to check in and the doctor was waiting in my room. I might’ve waited by myself for a total or 2 minute the whole time I was there. Incredible system. More

Friendly staff and providers as usual. Thanks! More

All good! More

Doctor and staff were great. Total satisfaction depends on results from tests. More

All of the staff at the facility were amazing and I am really happy with visit with Dr. Castle. More

Great and comfortable experience. Dr Castle was very present for the visit with his great listening skills and kind bedside manner. Picking a Dr is never easy but the experience went flawlessly. More

I want to say that Dr. Castle was SO nice, I had two issues, one very minor, I apologized to him for taking up his time and he assured me that it was fine and never made me feel that my concerns were silly or unimportant. Some doctors can be extremely arrogant and dismissive, Dr. Castle was NOT. One of the nicest people I have met. All of the office personnel were very sweet also. Dr. Castle took care of me and my issue/problem is completely gone! Thank you. More

Dr. Castle was very accommodating in scheduling an unforeseen appointment. More

Great experience. More

Great doctor. More

I really enjoyed talking with Dr. Castle. He listened and seemed to really care about what I was concerned about. Thank you for the help More

Great new location, set up is a great way to take care of patients! More

Due to a failure in their phone system I could not hear the individual on the other line during every phone call. Apparently they cancelled my appointment because I couldn't confirm. PTO wasted. More

Amy was great. Love the new system - very streamlined and private. More

All were friendly and helpful as well as informative. Always a great experience with Village Health Partners. More

Both my child and I had a great experience. The nurse who administered the flu shot was so gentle that my child did not even realize they got a shot! I appreciate the gentleness as well as the very happy/welcoming environment. As always, we LOVE this place!! More

Got me an appointment within days instead of waiting months and I might have found my new primary care physician. More

She was very nice & helpful. Had good attitude. More

Amy was amazing! Honestly the best experience I've had in a while with a provider. She was patient and able to check for everything to make sure I walked away with the right medicine. More

Dr. Castle was simply amazing, he was easy to get along with, professional, and extremely helpful. He is good people and will make you feel at home. Highly recommend him and his lovely staff. More

I am switching primary care physicians since my previous provider closed the practice. I am used to a more intimate/smaller setting but I think I can can used to this. I really like Dr. Castle and looking forward to him being my PCP for many years to come More

Annabel Gomez was very attentive and knowledgeable and my mom was pleased to have her as our provider today! More

Amy was absolutely incredible! More

Dr. Castle is very professional and I would recommend him to everyone who ask. I appreciated that he took the time to really listen. Thank you Dr. Castle! More

Very satisfied with my doctor and the facility More

Dr. Castle is a sweetheart, very thorough, attentive, a great listener. More

As always, I am extremely satisfied with every aspect of our visit More

I LOVE THE PORTAL!!! I use it monthly, and I love it because Dr. Ennis is always swift in responding!!! Great feature that makes VHP stand out among others! More

This was our first visit we really like having our room assigned to us and not having to sit in a waiting room. More

Amy and the other ladies were great! Looking forward to next year's appointment. The portal is very convenient. Thank you for providing excellent medical care to myself and my family. More

Very professional, caring, answered all concerns. That is the way I am always treated at Village Health Partners More

Amy Hicks is warm and caring. Everyone made it an overall good appointment More

I've been a patient for over a decade and love the staff and providers, especially Lynn & Amy. More

Amy Hicks is excellent at her work. She knows how to explain and make certain I understand the nature of the problem and she prescribed a cream that so far has worked very well. More

Very satisfied with the experience I get from Village Health Partners, Plano. More

Very professional and welcoming staff, office. Renee is brilliant at labs, phlebotomy and beyond helpful outside of the bloodwork. Highly recommend this outstanding, very caring medical group. <3 More

I se Dr. Castle and he is 10/10 one of the best and nicest doctors I’ve ever met. He isn’t a pill pusher which I greatly appreciate, he’s very willing to help figure out whatever problem so that he can help. The kindest doctor, he also got me in SO fast!!! Shout out to Dr. Castle and his amazing staff! More

Amy is very good ... listens carefully and asks questions. She addresses concerns and explains well. She is always very pleasant and courteous. More

Dr. Castle is a very good physician. The visit was thorough and he answered all of my questions. I was very satisfied with the treatment I received. More

Everybody was friendly More

Amy is awesome. I've been treated by her a few times before and it's always produced a cure. She listens and is friendly! More

Thank you! More

Love Amy! So knowledgeable! More

Ms. Hicks handled the appointment discreetly and professionally. She has a good sense of humor and her diagnosis and treatment cured the problem. More

This was my first visit to Village Health Partners, and the experience was fantastic. It's so nice to not have to sit in a waiting room full of sick people and to be able to go directly to your exam room when your provider is ready for you. Mary, the nurse who took my vitals, and Dr. Zachary Castle were both kind and attentive. Dr. Zachary didn't make me feel rushed at all and was happy to answer all of my questions. More

Everything was very good, Dr. Castle is very good and listens More

Dr Gothard is the absolute best. He has been my mom's doctor for 20 plus years, treating her with expert medical knowledge, taking time to listen during each appointment and referring her to excellent specialists as needed. He has helped her transition as she ages and not only treats her medically but emotionally, asking all the right questions to guide us to the next steps in this journey. My mom trusts him implicitly, as do I, because of the time he spends with us, his compassion, follow up and knowledge. He realizes the importance of family involvement, listens to all my concerns as her daughter and responds quickly and personally to all questions, whether it is a phone call or in the portal. His team is amazing, helping me with home health and senior living options, insurance questions, and Jean Santos, RN, is my 'go to' for everything. She is patient, compassionate and always finds a solution. I am so grateful for Dr. Gothard and his team. More

Annabel Gomez made me feel very comfortable & was very thorough & answered all my questions. More

I'm a new patient and was very satisfied with my first visit with Dr. Castle. More

Amy Hicks is great… she listens to me and asks the right questions always. She has taken very good care of me for a few years now and I greatly appreciate her knowledge and professionalism. I feel like I'm in very good hands! More

I had a great experience! More

Scheduled my husband for blood work. He gets off work at 5pm so I scheduled for 6pm. He fasted till 2pm and I wanted to make sure lab was open so he can get blood work completed. Lab is not open after 5:30pm. I'm not sure why he was scheduled for blood work at all they didn't tell us. Labs also couldn't be sent (so he could go earlier to get labs completed) because he is a new patient and I understand certain policies, but it basically came down to well maybe he will get blood work done or not so we just canceled, because that was the entire reason of our visit. Ladies we spoke to were nice but a lot of confusion. More

Amy's good and Dr. Ennis is good More

I went to their new location this morning in West Plano as a new patient. Dr. Gothard is amazing. He made my experience perfect and was very welcoming. I felt comfortable and safe! I haven't been to the doctors in many years, so I was a little worried, but Dr. Gothard is the reason why I've had the best experience for a doctor's appointment ever! I'm looking forward to many more years with Dr. Gothard. You're awesome. More

Dr. Castle was excellent. I have been a patient of Dr. Gothard's for many years. He is a very special provider. No doubt Dr. Castle will be likewise. More

I'm happy that I found a right doctor in Plano area , I did Annual Physical exam today. He is a good listener and treat the patient very well, not much wait time More

We recently switched primary care Doctors and are glad we chose Dr. Ennis. He was very patient and listened to all of our needs. He is professional and thorough. Highly recommend! More

The team at VHP is always great. Wouldn't go anywhere else More

Overall very satisfied with my appointment More

Easy process, office is nice and clean. Nurse was quick and had good manners. Doctor was very knowledgeable. Lab tech was really fast at drawing blood. More

This was a new building and a new doctor for me. I was very happy with the experince and most importantly wait times as well. I was in and out within the hour of my appointment and they utilized all the pre filled out forms that I had completed. Dr. Castle also was great in discussing my medical needs and asking how else can I help you today which was nice vs just feeling like I was being rushed thru. I will likely make this my new PCP ! More

The visit was excellent. The doctor was thorough and was not in a hurry to push you out the door. More

Doctors are good but since January they don't pick up the phone, answer text, or call you back to make an appointment. More

Easily one of the most incompetent or lazy (perhaps both) clinics I have ever had the displeasure of visiting. This medical group struggles with answering a phone call, Medicare billing and cannot send a simple referral over to another healthcare provider. If you can stay away, do that. More

He was our doctor in West Texas. Terrific to each of us. Just wished Plano was closer to where we moved. Plano gained a jewel More

Dr. Castle was very nice just like all the other doctors I have seen at Village Health Partners. When I needed an additional prescription, Dr. Castle called me personally to ask me some questions and called it in to the pharmacy. It was still a great experience even though it was so busy that day in the office. More

Laura Carlson is amazing PA and compassionate woman She always asked about you and then takes her time answering your questions. Kudos More

Since I went with Dr. Goddard, my experience is always great!! He listens, always gives good advice, direction, and really cares a about any needs or concerns. I always look forward to coming back!! Thank you Dr. Goddard!! Allen More

Dr. Gothard is wonderful. I really appreciate how thorough he is in the exam. If he finds something off he recommends the next step. I always get the sense he cares. More

Everyone I saw was very professional and knowledgeable. PA Loomstein is the best! More

It could not have been better. I have the upmost trust in Dr Garduno and his abilities. Ive been with doc since 2008 and have no intensions on leaving his side. He has been such a blessing to have as my PCP. More

I love village health partners. Dr Gothard is always listening and supportive of patient needs. The staff is great too. Always friendly and personable. More

As if it couid not get any better. We love Village Health Partners. We now have a new favorite person to add to our list (Lynn Gross, Gregory Ennis and Jentry are the best too). Today Mary Ann called me back to help get our daughters vaccine records to us for college. In seconds she was able to verify our daughter was up to date and emailed us the records. If only all the steps for getting ready to send our first child off to college was this easy 🤣. She made this painless. Thank you Mary Ann. More

My visit was very efficient and Dr. Kibel is very caring and compassionate with her patients. More

My visit was very pleasant PA Shelly is so easy to talk to. Could have stayed all day to talk with her. Thank you for the time and taking care of me. Have a Blessed day. More

Great service . Highly recommended More

Quick check-in, short wait, efficient process. Doctor was personable, spent time to address questions and educate patient. Would highly recommend Dr. Moon! More

Competent, professional, friendly staff. Doctor Gothard was very thorough in his approach, also warm, kind, genuinely cares about patients and his role in their health. More

Dr Lester and staff are awesome! More

Dr. Hewitt is the best! He is a man of few words but pays great attention to our conversation and had given me good advice every time! And the nurse crew is awesome as well. More

Dr Moon saved my life 9.5 years ago due to several issues he detected. My follow up with Emily Lau yesterday was the same quality of service. Nurse Mary was very thorough and kind. Village Health Partners is my go to for ALL of my health needs. More

For over ten years I have trusted my health care to Dr. Gothard at Village Health Partners - Legacy Medical Village. Dr. Gothard has helped me through some real health issues over the years. When I've had unexpected medical needs and he isn't available many other physicians, physician assistants and nurse practitioners have cared for me. The patient portal is so easy to use and really helpful to have at my fingertips. Everyone on the Village team answers my many questions and ask me many questions to make each appointment productive. The team is committed to my health care and this is so important to me so I can enjoy life! A big Texas sized thank you to the entire Village Health team! More

I have seen Amy in the past. She was so warm, welcoming, courteous with my child just as much as she had been with me. The nurse Monica was very sweet and accommodating to my request. Thank you ladies for exceptionally care you provided. More

I love Dr. Garduno and his nurse is very nice. He's a wonderful doctor and takes the time to listen to all my concerns. What I don't Ike is having to walk into the building then read the sign on the door to text that I've arrived and go back to my car and wait to be texted to come back. It's a bit much and of all the doctors I see the only one still doing this. More

Village Health Partners (VHP) has prided themselves for "leading edge technology" since the 2000s. However ... Website has constant issues. Accessing medical records thru the patient portal is worse than 1990s dial up technology. There is no email address or phone number listed to contact their IT department for the constant issues. Automated answering system boots you out of the queue, after you patiently wait listening to the countdown of number of callers ahead of you in the queue. "Forget Password" on website emails you a "reset password" link that is "expired". Televisit does "not" work on Firefox and Edge for Windows 7 64 bit computers. Other doctors software for televisits "do work". Helo App does "not" work on Samsung Galaxy Note 3. I am NOT going to purchase a new computer and new phone, just so I can be a patient of Village Health Partners. Hilarious that VHP prides itself on "leading edge" technology. Yet for years issues have plagued the IT department in charge of VHP website and phone systems. More

I have been a patient of Dr. Garduño for over 14 years. He is a very understanding and caring person, he takes his time to hear your concerns, and he always does the best for his patients. Tania S More

I have been going here for over 15 yrs, and have always had good experiences. Nothing to make me want to change. More

Very convenient communication via text- super efficient support staff- Dr. Dirks is the best! More

Dr. Ennis and his staff were courteous, kind, and exceptional. They were also timely and very efficient, while at the same time proving plenty of time and attention to address my health issues. More

Dr Lester was great. Very down to earth and honest. More

Been here for around 30 years. Always excellent More

Excellent as per usual. Every PA I’ve had has been extremely nice and helpful. More

Dr. Sander Gothard is great. He has taken care of me for almost a decade now. He has seen me at my worst and at my best. I will go to him for checkups, physicals, tests, Labs and medications and vaccines. I am confident that whatever I tell him that he understands and is willing to go above and beyond to help me. Thank you Doctor Sander Gothard! More

Going to the doctors office is always makes me nervous however, Dr. Moon makes the experience so easy going. He is a wealth of knowledge and is always explaining how your body works and why something is happening and how you properly fix it. It’s always so refreshing to leave my appointment learning how my body works. More

Dr. Kibel is the absolute best Dr. I have ever seen. I usually don’t enjoy going for a physical or any other medical related visit anywhere. I look forward to seeing her and trust her completely. She takes her time, listens, gives sound medical advice and cares about her patients as people. Her front office staff is great as well and I always feel welcomed. She doesn’t run unnecessary tests and still makes sure that her patients are well cared for. I cannot express how glad I am to have found her. More

The only reason I used to go to Village Health Partners in Plano TX was Dr. Gregory Ennis as he is such a nice doctor who really cares for his patients and always very nice and humble. Facility and managment is just OK. More

Dr. Lester was patient, kind, and knowledgeable. I’m very pleased with the level of care and time she set aside for my appointment. Going in for a yearly physical is NOT my favorite activity and after skipping a couple of years (I blame COVID!) Dr. Lester did not make me feel guilty and instead had a positive attitude, and provided support in getting me back on track with routine preventative care. Dr. Lester listened to my concerns, offered sound and attainable lifestyle advice and wrote referrals for all the standard check-ups recommended for my demographic. Thank you Dr. Lester!show more More

Extremely professional. More

Dr. Kibel is the absolute best Dr. I have ever seen. I usually don’t enjoy going for a physical or any other medical related visit anywhere. I look forward to seeing her and trust her completely. She takes her time, listens, gives sound medical advice and cares about her patients as people. Her front office staff is great as well and I always feel welcomed. She doesn’t run unnecessary tests and still makes sure that her patients are well cared for. I cannot express how glad I am to have found her. More

Dr. Lester was amazing. More

Easy scheduling. Low wait time to see provider. Dr. Ennis was very personable and spent time needed to address all of my care issues More

The visit was excellent. The doctor was thorough and was not in a hurry to push you out the door. More

Fast, genuine efficient. Dr. Lester’s holistic approach as it relates to wellness and medicine was forthright caring and insightful. She made me feel important in that she listened attentively to what I had to say about my health and or experiences. Phenomenal physician. More

My experience with Dr. Moon is always very good. More

Fast and friendly More

I saw Emily Laue PA and she is the best. I love how she listens and educates. She is so understanding and caring. They really spend time with you and get to know you. More

I always get a nice welcome and attention to my concerns. More

Efficient and took time to answer my questions. More

Convenient, on-time, great care! More

Dr Moon and fellow staff are always great. VHP is very accommodating to our needs and scheduling is very prompt. More

My experience as a new patient withDr. Lester was great! She is thorough and personable. I would definitely recommend her to others. I'm looking forward to being a patient with Legacy Medical Village. More

Top notch professional medical office and staff. They make you feel like you’re their only patient. Been going there for 5 years and it’s always quick in and out but I get all my answers answered beforehand. Great app to check my test results and records. No better place to go around here than them More

Very efficient, professional and personable interaction with staff. More

Easy and thorough More

Everyone was nice and seemed to really care about my health complaints. The doctor was awesome! More

Dr. Gothard is attentive and really hears what you're saying and digs below the surface to figure out the root of the problem. More

Excellent as always. More

Very nice More

Everything was done on time, the doctor explained everything to me More

I had an appointment at 10:30 and at 11:30 was seen by the doctor. I know that it can get busy. After arriving at the facility I texted the office to let them know that I had arrived as per the instructions. If they was running behind, they should have let me know either while I was in the car or when I checked in. This was the second time that this happened. The doctor apologized, but that did not make it any better. If I was 15 minutes late, I would be billed for a late fee. Why can't that happen with late doctor appointments that has the patient wait after x number of minutes past the appointment time? I make plans in my day, so when this happens it is very frustrating. More

I had a very good experience here. Appointment was easy to schedule. More

My appointment with Dr. Hewitt's PA was outstanding! She was very knowledgeable about my issues in advance of my visit. Plus she is very pleasant to work with! Not surprised that Dr. Hewitt has this talent on his team that matches his compassionate, medical knowledge style! More

Great staff at Village Health Partners. Dr. Gothard is awesome and always quick to reply through the patient portal. More

On time, on topoc. Not rushed More

Dr. Kibel is GREAT, and online check in is easy, this is a wonderful group! More

I was treated friendly by all the staff of Village Health at the Spring Creek location. I experienced prompt service with minimum wait time. From the front desk to Dr. Garduno, I got expert, professional care from each person in addressing my health issues! Definitely Five Star Performance!!⭐️⭐️⭐️⭐️⭐️ More

Very great staff. Doctor Emily Lau was very great. I felt comfortable with the visit. I will highly recommended them and I will be a returning patient. Thank you Doctor Lau and the staff. More

Check in was slowed by a couple that talked forever. The other line checked in 9 people during their extended conversation. Thank god you had two receptionists. Overall very good otherwise More

Great staff! Fast , friendly and professional. More

Always a great experience with the staff and doctor at this location. More

On time and satisfied More

Everything was excellent. More

I took my father-in-law to see Dr. Kibel for a physical and he absolutely loved her! He and his wife recently moved here from another country and are trying to get settled. He’s very concerned about getting everything squared away with new doctors and meds and has been so pleasantly surprised with the professionalism, attention to detail, interest in all of his questions/concerns, and friendliness of ALL of the staff members. He also had a previous appointment with Sandra Portales and sang her praises as well. I took my mother-in-law to an appointment with Lindsay Osborn and she reiterated everything said above! Thank you all for caring so much and taking great care of us! More

Very good, I have been going to the Village , long time, to see Dr. Kibel,👍🙌 More

More than satisfied with my appointment at Village Health. Everyone was very helpful and cordial. Very impressed with my consultation with Amy Hicks. More

Amy Hicks is another EXCEPTIONAL NP!!!! More

The weekend hours Village Health Partners provides its patients is highly appreciated and such a valuable service. Thank you! More

So glad you have weekend urgent care hours. Thank you More

I was pleased with the service. Thanks More

She was thoughtful and helpful More

Kristen was very helpful ! More

Always a pleasant experience going to the Village Health operation not withstanding the necessity of solving an issue. More

I am happy to receive my results although I do not always understand them all More

She was very pleasant, listened carefully and I didn't feel rushed. Especially when someone is sick and likely contagious, this is a good way to communicate. I love the complete care I get from VHP. More

Amy Hicks was wonderful. Very experienced, knowledgeable, and personable. She took time with me, and explained all of my options and potential outcomes. Her advice has been paying off, as my issue seems to be resolving itself. I also want to thank the scheduling person for working me in so quickly. All in all a pleasurable experience, as usual. More

Always get the necessary help...good experience. More

Very professional staff. More

Emily is very attentive & thorough. I have confidence in her ability to recommend treatment for the symptoms communicated. More

Thank you Amy for your thoughtfulness and professionalism! More

Always a pleasant visit from nurses, doctors and staff. Easy to make appointments, the patient portal is great and interactive More

Quick and efficient! Courtesy and prescriptions were right on. More

Annabel engaged me from the beginning, diagnosed & prescribed quickly. Thank you! More

What a comfort to be able to have Urgent Care provided by VHP. When one is in distress, the familiar surroundings give comfort as well as confidence during an emergency. More

Excellent experience. Listened to my problem and helped me More

Sandra was very pleasant. More

It was my first time at the Village, I'm from Brazil and I really enjoy the experience. I was very well attended by Liane Kibel MD and I was very satisfied with the result. More

Good experience More

Amazing. Everyone on the staff was helpful. Dr. Lester was very helpful and the whole experience was smooth. More

Great experience from start to finish…Thank you Dr. Ennis and Jasmine! More

Dr. Garduño and his team are outstanding!! I couldn’t ask for a better more compassionate physician ⚕️👨‍⚕️ More

Dr Kibel takes her time with me and I don't feel rushed. I arrived early and they were able to get me in earlier and out sooner. Did not have to wait long. More

all in all excellent services. Wait time was short, measurements of vital signs, physician was super friendly and took the time with me to address all my concerns. Gave me updated directions medicines and follow up More

Thorough, fast, More

Location is great. Parking is good. People are helpful. More

Efficient, kind, and welcoming More

Great staff, terrific doctor Hewitt. More

Seamless, caring, and kind. More

Dr. Moon is a wonderful doctor. He has been my doctor for years. He has great knowledge and treats his patients so well. The staff in his office are awesome too. Thank you for a great experience. More

All Good More

Staff are friendly. Dr. Moon and his team respond immediately to questions. You can tell that your long term health is the goal here, and as long as I live in DFW this is where I choose to get my medical help. More

Very good. Everyone on time . Dr Moon is the best More

Do not go here. They are a scam. They will over charge you. More

If there is a zero star i will give them they are so careless they don’t care about anyone and when you speak they hang up on you they are very impolite More

Sandra was great. More

Dr. Sandra is amazing!! She was great to work with More

It's the second or third time I have seen Emily and she does a great job. More

My experience was excellent as it has been in the past and that's why my family and I go there. You have the best doctors and they gave patience and respect. More

Amy was very informative More

Great service I'm very happy More

Amy was great and the prescription provided helped immensely. More

My experiences with the providers in this facility are always excellent, Amy Hicks is no exception. She is thorough, explains things well and very professional and friendly. She's excellent. More

I have issues using portal. It's good in someways. Just so many portals from so many doctors. More

Emily has a great bright personality, knowledgeable, Easy to talk to, and you never feel rushed or like just a number. More

I've had 2 televisits with Sandra and she is very professional, courteous and caring. She listened to me when I went over my symptoms and prescribed meds for me. I will request her for future needs More

Since I live about 45 miles from Plano, this method of getting my medical needs met using a virtual visit is wonderful! It really is the way to go for most of my medical issues. I was able to have a diagnosis and a prescriptions within a few minutes. I understand that sometimes I will need to see a doctor in person, but keep this option going!!!! More

Very thorough and professional. More

Amy was great. Office staff are great. Very efficient scheduling an appointment via text. More

Dr. Moon and PA Emily Lau are masterful providers that care about their patients. Over the years, I've been searching for health care providers like Dr. Moon and PA Lau; I am so happy that I've found them. I always feel encouraged after my visits, so I've even recommended them to family members. Dr. Moon and PA Lau are the best! I appreciate everything that they do. More

Admin staff was excellent too More

Emily is awesome!! She take time with me and answer all my questions. More

The staff and Dr's are amazing at this location. Sandra, as well as Lindsay are exceptional service providers that seem to care about your health concerns. More

Absolutely wonderful experience with the provider. More

I was very satisfied overall. More

Sandra went over and above to help us get our test for a cruise. Thank you!! More

She was easy to talk to and a good listener! Pleasing personality! More

Great Experience as always More

Keep it up - Good job More

Dr. Kibel took the time to listen. She was not in a hurry and showed genuine concern for my situation. I was very pleased overall. More

Dr. Kibel was personable and friendly. She spent adequate time talking with me and hearing my concerns. I felt comfortable with her as my doctor. More

Amy is amazing! More

The lab is excellent. The staff was very friendly, nice, and professional. More

Lynn Gross was great. She listened to my concerns. It felt like a conversation with a knowledgeable friend. More

Always the best More

Dr. Moon is very professional and thorough. His expertise concerning my health issues has turned my life around. More

Dr. Lester has a fabulous bedside manor. She is very thorough and aims to treat the whole patient. More

Shelley always does a professional job, and always makes me feel comfortable. More

I love my Dr!! More

I continue to be impressed with the Staff & Professionals of Village Health Partners. Positive interactions all around!!! Thank you all!!! More

Excellent service from support staff and I have been with Dr Ennis for a long time. Probably the best doctor I have ever had in my 71 years! More

My Visit Was Really Great!! I Highly Recommended!!! Thank You!!!! More

I used the online app to get a prescription refill. My doctor usually replies and sends the pharmacy authorization within an hour. Even though the policy is to allow 48 hours and it could take that long, my experience with Dr. Ennis and his staff is that they are very prompt with everything they do. More

Shelley was very knowledgeable regarding Biote pellets and the insertion was quick and painless. More

As always the entire staff is very kind and patient. More

Great service as always More

I have so much to TELL ! This is the absolute best doctor’s office ever! Dr. Kiebel is beyond amazing! She is so knowledgeable and caring ! Between her and Lindsay Osborn did their due diligence to ensure I was on the right track to get healthy! I wanted my mommy makeover but they both educated me on the importance of being healthy vs to just looking healthy! I’m a loyal dedicated patient FOREVER!!! More

Great people, profesional and caring More

Hands down, Dr. Gothard is the best. I have been a patient for nearly 10 years and Dr. Gothard has exceeded all expectations at each appointment. He is extremely knowledgeable, attentive, and actually looks at your patient chart to provide tailored recommendations. I cannot say enough good things about him. He truly is one of the best - if not the best - physicians in the DFW Metroplex! More

Dr Hewitt is excellent, very thorough, not rushed, and thoughtful. I was seen on time and appreciated not waiting in a crowded reception area. This office is doing an amazing job and working tirelessly during a super busy Covid outbreak. Hats off to this team of medical professionals! More

Lyn Gross is great! She demonstrates a genuine caring for my well being More

John Moon and your team are the best Thank you for making me feel special when I visited More

Love these guys open 7 days a week and into evenings. My Doc Ennis is the best really takes his time to listen and give a down to earth answer bout what’s up! More

Quick visit and Dr Moon is always great More

Awesome organization and services More

Very kind staff, smooth process from check in to check out, Dr. Garduno was patient and very helpful! More

I have had nothing but great experiences here More

Great doctor and staff! More

Dr Lester and the guy who drew blood were awesome. The waiting time was a bit lengthy for a first patient. But overall a good experience. More

Dr. Kibel is an amazing doctor. She has a sense of urgency, knowledge and compassion! I am very thankful and highly recommend Dr. Kibel for anyone! More

This visit was a diabetes follow up to check my A1c. We also discussed a few other issues. Everyone there is friendly and professional as always. Dr. Moon is a fantastic doctor. I am very lucky to have him More

Contracted Covid so wrote Dr Ennis yesterday at noon for advise and he responded within 3 hours! Wonderful service through the website and much appreciated! More

It was an awesome experience. I was well taken care of . More

My visit was awesome as usual the staff is great!! All my family see Dr. Osborne and she is always pleasant!! More

Christina and Shelley are AMAZING!! Best ever More

I've been seeing the doctors/PA's since 2012. Everyone is always professional and upbeat, and very anxious to help. I highly recommend coming here! More

While I wish I had been able to get in for a covid test, I understand it is insane in Dallas right now, and every single other place I tried had the same timeline. I really appreciated Lynn and how quickly you guys were able to setup a televisit for me and send out prescriptions, and I've always had a great experience with my normal NP Laura, as well as the rest of the staff. This is a great practice! More

Professionals who care. Discovered necessary procedures through looking at my history and reviewing my X-rays and scans. More

Dr. Moon is the best doctor in Texas! More

Everyone was very professional More