Reviews for Plano, TX Staff Emily Lau, PA-C

I have been to the independence location a few times for different reasons and all of the staff in the areas I have been to are exceptionally nice. Wait times were minimal. The place was very clean. Signs are posted to let you know where to go - labs and room numbers are clearly marked making it easy to navigate. There is an elevator and stairs as well. - Laura Billingsley FNP is absolutely wonderful and I would highly recommend her! More

Laura is incredibly knowledgeable and professional. She is thorough and makes my overall health and wellness a priority. I can’t recommend her and the staff at village health partners enough! More

Laura is incredibly knowledgeable and professional. She is thorough and makes my overall health and wellness a priority. I can’t recommend her and the staff at village health partners enough! More

I was very fortunate to be seen and treated by Emily Lau. She was very knowledgeably, compassionate and she took the time needed to come up with a treatment plan that was best for me. She listened to my health concerns and recommended options that I felt comfortable with. Also, she is terrific about quickly responding in the patient portal. I have seen Emily for a few of my in person appointments and a televisit. She truly goes above and beyond with the care that she gives. More

Treated and friendly and courteously by nurse then PA. Listened to by both! Appreciated their care, professionalism and laughter. More

Was always easy and of help to work with Laura Billingsley. Not sure why the LAB annually never has a copy ready when Cassandra has definitely done her part. Love this location still masking needed. More

Laura Carlson is amazing PA and compassionate woman She always asked about you and then takes her time answering your questions. Kudos More

Dr Moon saved my life 9.5 years ago due to several issues he detected. My follow up with Emily Lau yesterday was the same quality of service. Nurse Mary was very thorough and kind. Village Health Partners is my go to for ALL of my health needs. More

Laura and Cassandra are fantastic More

Laura Billingsley is phenomenal! She is attentive, smart, and takes her time in explaining and answering questions. More

Laura Billinglsey us amazing! I truly feel that she knows me and my family and cares about our well-being, genuinely. More

I saw Emily Laue PA and she is the best. I love how she listens and educates. She is so understanding and caring. They really spend time with you and get to know you. More

Emily Laue is awesome! She is so caring and a great listener. More

Emily is wonderful, she listens to what I have to say and seems to take the time to explain the answers that I need. More

Ms . Emily Lau is always so kind , patient , and attentive to what is needed . She does her profession with kindness. She goes above and beyond to help me . More

Very great staff. Doctor Emily Lau was very great. I felt comfortable with the visit. I will highly recommended them and I will be a returning patient. Thank you Doctor Lau and the staff. More

I am happy to receive my results although I do not always understand them all More

Emily is very attentive & thorough. I have confidence in her ability to recommend treatment for the symptoms communicated. More

It's the second or third time I have seen Emily and she does a great job. More

Great service I'm very happy More

I have issues using portal. It's good in someways. Just so many portals from so many doctors. More

Emily has a great bright personality, knowledgeable, Easy to talk to, and you never feel rushed or like just a number. More

Dr. Moon and PA Emily Lau are masterful providers that care about their patients. Over the years, I've been searching for health care providers like Dr. Moon and PA Lau; I am so happy that I've found them. I always feel encouraged after my visits, so I've even recommended them to family members. Dr. Moon and PA Lau are the best! I appreciate everything that they do. More

Emily is awesome!! She take time with me and answer all my questions. More

Admin staff was excellent too More

Absolutely wonderful experience with the provider. More

She was easy to talk to and a good listener! Pleasing personality! More

Laura Billingsley is amazing!! Been a patient of hers for years. She always takes her time during my appts, I never feel rushed. Super nice and knowledgeable! More

Laura Carlson was prompt, patient and sent scripts in to help my sinus infection. Very professional. Thank you. More

Emily Lau was very professional and knowledgeable didn't give me a hard time about refilling my prescriptions and I was in and out without a long wait time. More

Laura Billingsley & Cassandra are great as are the office staff. Always a very positive experience. More

Everything from check-in to check-out is a smooth experience. With so many providers and locations, my expectations were I might feel like a number as a patient, however, my experience has been the complete opposite. Every provider I’ve seen has provided, excellent service, they are attentive, and efficient. Laura is a great provider, responded to my questions via their patient portal quickly, and I will continue to see her in the future. More

Very happy to have Dr. Lauren Woolbert as my doctor and very satisfied with Health Village. More

Dr Lauren woolbert is the best. More

Dr.Laura is always good to me.. 8/23 nurse was good as well. More

While I wish I had been able to get in for a covid test, I understand it is insane in Dallas right now, and every single other place I tried had the same timeline. I really appreciated Lynn and how quickly you guys were able to setup a televisit for me and send out prescriptions, and I've always had a great experience with my normal NP Laura, as well as the rest of the staff. This is a great practice! More

Emily was fantastic. More

Emily does a really good job. She is empathetic and a really good listener. We really enjoy and appreciate her. More

The process was easy though I did receive 4-5 separate texts and email with different links for the web meeting. I felt comfortable and that I was listened to. Remedies were discussed and prescriptions were quickly dispatched to my pharmacy. Emily Lau was very pleasant and professional. I will consider future Televisits. Thanks More

I appreciated the total medical history review and requests to view testing results from providers, I appreciate having 1 physician gather everything together and create an overall summary of my health and easier for me to understand and next steps if needed. Thank you! More

Emily did a great job listening to my concerns. She seemed to care and did not rush me. I really appreciate it. More

Great provides I have and been having great care with Dr. Moon and Emily Lau!!!! 50 stars and great staff at the front office More

Always a great experience! I first met Laura while going to Dr. John Moon and she has pretty much become my main healthcare provider! She is very professional yet kind and very knowledgeable! She absolutely cares about you as a person and feel confident that an attribute like that along with experience and knowledge is a winning combination!! More

All good, thanks. More

Emily Lau is awesome. She is one of the best doctors I've ever seen in my life. I can see and feel she is patient and willing to help relieve my pain. More

Always a great experience! I first met Laura while going to Dr. John Moon and she has pretty much become my main healthcare provider! She is very professional yet kind and very knowledgeable! She absolutely cares about you as a person and feel confident that an attribute like that along with experience and knowledge is a winning combination!! More

Emily was amazing and great!!!! She had such a cheerful face and personality. Really brightened my day just talking to her. Thankful for her personality and her expertise More

Emily, was a great nurse practitioner. I will be using her more often. She listened she followed up she was attentive. It was a great experience dealing with her. More

Emily was great. More

Emily was great and very helpful More

Emily Lau was great - helpful and knowledgeable. Always appreciate how thorough she is! More

Quick response to get an appointment. More

Emily is great More

Emily Lau and her medical assistant or nurse are thorough, compassionate and good communicators More

All was good! More

Good communication More

Emily is excellent ! ... and a nice person More

Emily was great to work with More

Like everyone we are tired of the COVID questions. We had sickness before COVID and we will after as well. More

Emily Lau is personable,professional,and very thorough. More

My provider, Laura Billingsley, is very professional and friendly - she makes it easy to talk to and answered all the questions I had. More

I appreciate you getting me in same day, I was desperate and Laura treated me well and I was given a plan to find some peace while dealing with an awful circumstance. Thank you all so very much More

Laura is the best!!! More

I appreaciate my provider Laura... I have been with her 9 years and will continue. Thank you Laura... More

Great visit More

Emily was very thorough and patient and I really felt like she listened to every single thing I was concerned about. She was accommodating and didn't feel rushed at all. More

Emily was thorough and knowledgeable. She is a delightful person and was a very acceptable alternative for Dr. Moon in this situation. More

Excellent staff Laura Billingsley and Cassandra are professional and extremely patient focused. They go above & beyond More

I love Laura Billingsley. She is a wonderful & considerate provider and always listens. More

Easy to connect. Dr. Moon is so busy, he needs to be cloned ! More

I absolutely love Emily. She makes you feel so comfortable and I am confident in everything she tells me. More

I had never met Laura and found her to be very good at listening, diagnosing and advising. More

The office is very well run. I am happy that I found this group when I moved here 7 years ago More

The drive-through COVID-19 and flu vaccination event was smooth and so convenient. I really applaud you all for setting up this event and for recognizing that not everyone is comfortable going inside. Thanks again to everyone who worked on this! More

Tracy/Kelly? ( new nurse) and Cassandra are very helpful. Laura is great. Takes time and is genuinely interested and very helpful. More

Laura Carlson was very professional, efficient, and pleasant to talk to. My experience was very positive. More

Brilliant More

I was very pleased with the televisit appt and felt that all of my needs were addressed efficiently and professionally. Laura was very friendly and helpful. More

Emily is great. Nothing but positive experiences with her. More

She was professional and personable More

Lauren was awesome as always. She always listens and gives several options and seems like she genuinely cares about the patient getting better. Can't talk her up enough. More

I really appreciate the way Laura always listens to my issues. More

This practice is the absolute best! I never feel rushed, they always answer any questions I may have, and they are very nice and welcoming. More

Laura needs a raise she is tremendous More

Good listener! Gave options for treatment. More

Really enjoyed my call with Laura! More

Laura is absolutely amazing! Everyone is so sweet and I always feel taken care of. Super happy to be a patient with you guys! Thank you so much! :) More

While I wish I had been able to get in for a covid test, I understand it is insane in Dallas right now, and every single other place I tried had the same timeline. I really appreciated Lynn and how quickly you guys were able to setup a televisit for me and send out prescriptions, and I've always had a great experience with my normal NP Laura, as well as the rest of the staff. This is a great practice! More

Laura is an outstanding professional who is very caring and attentive. My wife and I both appreciate her dedication and sincere concern for our health!! We consider her a friend too. More

Patient Portal excellent however getting through by phone very difficult. Got disconnected several times. I'm sure it's not easy on your end. Everyone very polite and professional. Just frustrating. More

Laura Carlson has a great bedside manner and really demonstrates care for her patients. She doesn’t rush through, and really takes the time to listen, and hear you! I’m pleased with my choice to use Legacy Village. Far superior to other practices in Plano! More

Dr.Laura is always good to me.. 8/23 nurse was good as well. More

Exceptional care, service and follow up from all of the providers there. More

Laura Billingsley is by far the most kind and thorough medical provider I've ever had. She cares about her patient and it shows in every interaction. I recommend her to everyone I know! More

Very good service. More

Laura is a wonderful professional that has my complete trust and confidence. More

Laura Billingsley is a tremendous asset for Village Health Partners. She has been instrumental in helping me to control my diabetes. I am very pleased with her attention and advice. More

Laura Carlson was very professional and efficient, she dealt with my problem quickly! More

It is an efficient visit. I did not have to wait. The doctor seemed confident that she had the right diagnostic. The medicine she gave me seems to be helping. More

Laura is so sweet. And I really like just walking down the hall to get blood drawn. Justin was nice also. More

Casandra does a great job contacting before actual call and Laura is as absolute professional More

Laura Billingsley is a great asset to your organization. She is an outstanding health provider. More

I just wanna say Emily Lau was extremely wonderful. She was actively engaged with me and my wife when we were talking about my symptoms and different things I was dealing with. I really felt like she genuinely cared. Hands down the best encounter I've ever had at a medical facility. Absolutely wonderful. More

Dr. Lauren Woolbert was very attentive and addressed all my health concerns. More

Laura Billingsley takes her time, is thorough and very patient covering everything she needs to cover and takes time to answer all questions. She's GREAT! More

I am very appreciative of the care that Laura Billingsley provides. She always allows me to share what is going on, asks clarifying questions, and provides solutions while highlighting any potential risks or areas of concern. I have been seeing Laura for over 5 years and I feel like she has gotten to know me and cares about my health. More

Laura Carlson was very thorough, friendly, professional. She gave detailed care instructions and followed up checking in on me, which I appreciate, thank you. More

Emily Lau took my concerns seriously. She listened to my concerns. She is a patient and caring individual. Ms. Lau was able to help me find what was/is going on with me and how I can deal with it. More

The appointment went very well. Emily did a great job of screening my symptoms and providing some prescriptions to help. More

Everything was very easy from the first phone call, to scheduling the Telahealth appointment, to getting the prescription into the pharmacy, I was very impressed to how quickly Village Health Partners responded to my questions and needs. Thank You. More

Laura Carlson was great! More

PA Laura is awesome! I love her and everyone in my family loves Dr. Eppic. We are very happy with Village Health Partners! More

Laura Carlson was great. Thank you again. More

Emily Lau is a breath of fresh air. She actually LISTENS. There's not an ounce of judgement or condescension from her; she really just wants to help and I am very thankful to have found her. An absolutely great, great doctor. More

Great provider, Laura wonderfully diagnosed the condition quickly. More

I really love the doctor and the staff was wonderful. I never had the feeling of being rushed. The wait wasn't long at all. I am happy that I have now found an amazing doctor. Dr. Lauren is the "Best"! More

Emily Lau is a wonderful addition to your staff of great doctors. She is very personable and genuinely cares about her patients. My wife and I have been seeing Dr. Hewitt for several years and have always been happy with his care. He is always willing to listen and provide the best solution for the situation at hand. More

Miss Emily is amazing - so grateful to have her medical knowledge! More

As always my interaction with Dr. Hewitt, Emily Lau PA and the lab staff was timely and excellent. More

This was a new patient appointment. Everyone we interacted with was courteous and professional. Laura Carlson was attentive to my concerns and very responsive to questions. More

Laura is smart, thorough, and very caring. I always feel well taken care of. More

Laura has always been very kind when it's time for a visit. Thank you! More

Laura was very helpful in letting me know what is available otc in addition to prescribed medication. More

I am sure there is a way to email through the portal, I did not see one, but I'll check out again, every time I get more familiar with it. Thanks. More

Emily Lau was very good!!!!! More

I love Laura I always request her when Dr. Lester isn't available. She always addresses my concerns. More

Great experience! More

Laura Billingsley is absolutely a warm and caring medical professional. More

Laura is amazing! Very compassionate and caring. She is extremely thorough. She doesn’t miss a thing and follows up on everything! She is the most efficient and kind health provider my husband and I have had in years. Highly recommend her! More

I like the person to person visit personally. But we got to talk about everything and how to medically proceed. Thank you so much Dr. Laura. I love being your patient. More

Laura is the best provider I have found in years. It's always easy to get in and I always feel like she takes her time and listens to what is going on. She is very competent in her skills and decision making. More

Laura always seems happy to see me and always addresses all of my concerns. More

Emily Lau was amazing ! Super informative and knowledgeable about everything! When I got my results back I had some questions and she was available to answer all of those via phone! Super friendly and makes visit comfortable! Definitely recommend! More

Pleasant positive knowledgeable lady. More

I was very impressed with Emily Lau. She was friendly, courteous and professional. She listened carefully and addressed any concerns that were present. She is a great addition to your staff. More

We love seeing Laura and her nurse. And being able to use the portal to communicate with Laura or her nurse is a great way to ask some simple questions. More

Lynn Gross is always very professional and friendly and always has me laughing. I truly enjoy my visits when she is involved. More

Laura is amazing and you guys are lucky to have her on the team. :) More

My telehealth appointment was a positive experience. Dr. Moon's PA, Emily was very efficient and friendly. I did wait for her approximately 15 minutes but that's not much different from an in-office visit. The telehealth appointment was a good way to take care of my simple medical issue. More

The entire office was friendly, welcoming, and warm. It was refreshing to be in a professional classroom office where there was laughter and joy instead of just courtesy. Thank you for creating an environment that doesn't stress a person out. More

Emily was great and thorough! A pro! More

Laura is the best! More

From the minute I arrived, in obvious pain, the staff made every effort to make me feel comfortable and secure that I was in good hands. Emily was awesome, very attentive, and obviously made a great decision to explore further on a previous scan I had which ultimately saved me from even more damage than I had already sustained, unbeknownst to us at the time. More

My well-visit with Laura Billingsley was very pleasant. She answered all my questions and made me feel comfortable. More

Emily was wonderful! She put me at ease and I felt all the tests she ordered were appropriate and fully encompassing what I needed. Fast communication through the portal! More

I have NEVER been MORE happy with a health care provider than with Village Health Partners and especially Laura Billingsley!!!! More

Laura is an outstanding medical professional who we feel very comfortable working with. Very knowledgeable and personable. My wife and I respect her very much!! More

Laura Billingsley is very knowledgeable and always takes the time needed to address the issue. I appreciate her help. More

I continually receive great care with Laura Billingsley on my team! More

I liked Emily! She is a good provider! More

It was nice meeting Emily and glad for the communication with her and Dr. Moon. More

Great team very professional and glyceryl attentive. Special thanks to Savanna she's a red head lady she had me laughing the whole time. Help with my ease my nervousness this was my first time getting a annual check up. More

Emily Lau is respectful and asks all the right questions. I truly appreciate her thoughtfulness to my wellbeing. Thank you. More

Laura Billingsley is wonderful and I felt that she truly took time to listen to my symptoms and help me figure out the next steps. More

I love Dr. Eppich..he has been my doctor since his private practice. Laura is incredible too. More

Laura is very attentive to my medical need on each appointment I have seen her. Everyone I see & speak with Village Health Partners is helpful as well! Thank you! More

Love Laura Billingsley, she took the time and care to make sure all questions and concerns were answered! You can tell she cares and just wants the best! More

Go to VHP to be treated by the GREAT Dr. Moon and Laura Billingsley. They are true lifesavers!! More

Emily Lau did an excellent job. She is a good listener and provided excellent advise More

My family has been going to legacy medical clinic since it opened about 20 years ago and have been very happy. We were patients of Dr. Crow and after he retired just went to whoever was available at the time we needed to be seen. Until yesterday. My husband had been having some issues so we did our usual “whoever’s available,” and they set us up with a new PA named Emily at the Legacy clinic. What a smart, well spoken, intelligent PA. She did the exam and then wanted us to go get a scan because she had a concern she wanted to check on. Well, she was right. He had a life threatening blood clot in his leg. I’m so grateful for Emily and as I sat there listening to her talk to my husband I had to wonder what it felt like to know you just helped to save someone’s life. After 20 plus years at Legacy, my family just found our forever PA. Thank you!!! More

Wonderful experience. Dr. Laura Woolbert is awesome !! More

I realy was pleased how quickly I was seen .and my doctor Laura blillingsly was amazing the sinus infection is so much better and realy appreciated the podiatrist referral.thanks again I've been comming there since 1990.they just keep getting better. More

This place is amazing with great staff! ive never laughed so much in my life they are all funny!!! they are very knowledgeable and does actually care for you! They hear what you gotta say and they are there for you! I WILL ALWAYS RECOMMEND TO EVERYONE! NICK NICHOLSON IS THE BEST AND HIS STAFF ARE WONDERFUL! ❤ More

I havent been to the doctor for years and i wanna say it was really good. Dr.Lauren listens and answers any questions you have. She explain every to me and gave me advice to better my self. She jokes with you and overall was worth the drive. Highly recommend her. More